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ComplaintsforT Thompson Remodeling
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Complaint Details
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Initial Complaint
06/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We had a metal roof system installed February 27th, found an issue with the installation the next day. There was a hole knocked into the ceiling in the laundry room, that did not exist prior to the roof installation. We called the owner, ***, and he came out the next day and told us that it was damage from the previous owner of the house (we closed on the house in december and moved in early February). He said he had worked on that leak before and that it was just damage from prior. We believed him, even though our home inspection never indicated prior damage and later the owners before us stated they never had worked with ***. The week of June 23rd, it rained really hard and we found a water leak in the master bathroom. We didnt like working with *** as he was always rude and never once climbed onto the roof to check his crews work. We called a different contractor who found we were missing rubber boots to seal our pipes to code, and there shouldve been ***** trim installed and there wasnt. These issues caused the leak. We called *** for information on the 2 year warranty. He was rude on the phone and demanded he come out to look. He sent a worker on June 29th and the worker used tar in a caulking gun to seal the vents and pipes instead of the proper boots, and he did not install ***** trim. We still have a poorly installed roof that cost over $8k, and *** refuses to fix it properly. He is now ignoring our calls and messages. Our new contractor will be compiling a report on Saturday, July 1st, to finish installing the roof. This will cost us about $1,400 to install the proper ***** trim and rubber boots to have our roof meet code and stop leaking. There is also likely water damage inside our walls and ceiling where water leaked in during all the storms weve had since the installation. We need someone to finish installing our roof with ***** trim and **** warranty should cover it since he is reluctant to do it himself.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1152 PO Box
Beulaville, NC 28518
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.