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Find a Location

Bricks, Blocks and Rocks has 1 locations, listed below.

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    Business ProfileforBricks, Blocks and Rocks

    Concrete Contractors

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    346 Cragmont Rd, Black Mountain, NC 28711-2857
    BBB File Opened:
    1/8/2013
    Business Management
    • Mr. Steve Wall, Owner
    Contact Information

    Principal

    • Mr. Steve Wall, Owner

    Customer Contact

    • Mr. Steve Wall, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 6/1/23 I called ************ to ask him about 2 ******************* jobs. He said he could do them & provide estimates, & I'd first need to pay him for a chimney inspection which he said was a precondition for the other jobs. I mailed payment & texted him on 6/1 (can provide texts as needed) reiterating the job details. He did an inspection on 6/16 & texted that he would send a report. In the next 5.5 weeks, he didn't send a report and usually didn't respond to messages, but when he did respond he led us to believe he intended to provide estimates and could complete the projects. For example, on 6/26 I texted him "We're still hoping for a quote re: [the jobs]," and he called me, saying he planned to return to the house again after getting new glasses in a week or two. 5.5 weeks after his inspection, when we still had no report and when he still hadn't responded to our requests for basic information regarding estimates and timeline, I wrote to him on 7/23 asking for a refund of the $250 we had paid for the chimney inspection. He then emailed a report within the hour, didn't reference my refund request, and wrote "I've retired from the chimney game." This was his first reference to retirement; the last time I'd spoken to him (6/26) he said he planned to return to our house. His report, which didn't include a date of inspection or a date of report-writing (we have no evidence that he wrote a report at the time of inspection) falsely states that we have a "good working fireplace." I told him our fireplace doesn't work correctly when I first called him; this was also documented in our home pre-inspection. We have no reason to trust his report and now have to pay for another inspection. We want a refund of the $250 we paid. We believe we'd deserve a refund even if he had not done a deficient inspection and produced an unusable report, as he took our payment under false pretenses and wasted 8 weeks of our time while he led us to believe he was available for our projects.

    Customer Reviews

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    Local BBB

    BBB of Southern Piedmont and Western N.C.

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