Business ProfileforGeeks at Work Inc.

I went to The Geeks at Work, Boone, NC on October 13th with computer/plug trouble. The fix, send it off for two weeks but need to stay in business. Geeks recommended that I purchase a computer from them & switch hard drives, said it would work great! I informed them, I was concerned, I cannot be out of business and had several bad experiences in the past with other computer people telling me not to worry about a thing and reassured me. Process took about 30 minutes & I left with both computers. Back at my office, I discovered they sent me off with a truly terrible computer that was deathly slow, battery didn’t hold a charge for 1 sec. With no backups, they were unavailable that afternoon and I could not recover my *******. The owner, Mish, gone Friday and Monday. I talked hours with ****** and *******…great companies, by the way & they could not fix what the Geeks did. Back at the Geeks Monday 10-16-2023 - I had asked the Geeks computer tech to switch everything back to how it was. About an hour later everything ended up working, main problem still not fixed. I left the terrible computer there with the plug for a refund that same day, 10-16-2023. No refund was made for anything, I called/texted the owner 15 times plus, did not return any of my calls or money. I went back in their shop, the tech guy there was very rude and raised his voice to me! Only response from The Geeks was a bill dated 12-7-2023 telling me I owed them more money. They are trying to charge me for “resolving issues with email accounts, and office – computer – Labor in store” The Geeks are 100% at fault for all these issues! Why am I paying these people to fix a problem they caused? What about my time and great frustration that I spent on this over the past few months, time with calls, travel, out of business for days? NEVER USE THIS COMPANY! **** *.