Business ProfileforCarolina Cabin Rentals, Inc

Made reservation on 12/31/2022 Reservation dates 1/17/23 - 1/20/23 Paid in full in advance by credit card Amount $1584.51 Specifications - Cabin with a working fireplace and a mountain view First night - fireplace suddenly stopped drawing after an hour or so, and started filling the cabin with smoke. We tried everything but it would not draw. (Yes, the damper was open) We would have closed the glass doors but THE GLASS DOORS HAD BEEN REMOVED FROM THE FRAME! There was nothing we could do but open all the windows and doors. When we went to bed it was still smoldering and still smoking up the main room. The next morning our throats were sore and eyes were burning. We left for the day, windows still open. We tried it one more time - 2nd morning this time. I checked the damper again, lit newspaper and held it up the chimney and it was drawing. First night it had been muggy, rainy and wind blowing so we thought maybe that had been the problem so we tried another fire. Again it worked fine for about an hour while we cooked breakfast, then suddenly stopped drawing and smoking up the place again. It was so bad that by this time there was soot and ash all over the too of the mantle, the TV above the mantle, and even the kitchen counter and table! That was it. We called the office and told them we were clearing out early (which we should have done the day before). The rep we got said he’d call maintenance. Told him he didn’t understand, we were leaving, and wanted to know what they were going to do about it. Get me a manager or have one call me. He said he’d put it in the notes. A hour later we were packed and ready to go, still no call. Called back snd were told maintenance was backed up, it would be a while. Frustrated, I told him to check his notes, we were leaving, I wanted to talk to a manager. To this day we have never heard a word! What do we want? An apology and a full refund. We would have been satisfied with a partial refund if they had acted like they cared.