Business ProfileforHoliday Inn Express Boone

We just had a horrible experience here. Our family’s lodging plans were thwarted so we called this hotel to inquire about a room for last night, Fri 2/18. 1 king suite (listed for next Fri night as a reference for $279). We were charged $625.73 - “subtotal $459 and $166 taxes & service fees.” For one night. At a Holiday Inn Express. Devestated but desperate (another hotel we tried was sold out, and it was past our kids bedtime at this point), we accepted the OUTRAGEOUS price. Such an incredible rip off. But we desperately needed a place to bathe & sleep after snow activities w/ tired kids. 3 huge issues: 1) Rip-off price as above 2) We checked in at 8:30 PM and were given a key to room 200. Brought all of our stuff up. Opened the door, kids ran in first. IT WAS AN OCCUPIED ROOM. Someone’s purse, food, other personal belongings on the table. We booked it back downstairs. No real apology from the front desk. Given a key to another room instead. 3) The living room/pull out sofa area’s heater was broken. It was 20 degrees outside & very cold in this area. We called downstairs. They didn’t offer a solution. I specifically asked if they had a space heater and they brought an old one up. Did not give off much heat & did not feel safe in a room with 2 small children. We slept with the heat cranked in the king bed area which made it uncomfortably warm for us, but didn’t do much for the sofa bed area. Woke up this morning to our kids’ hands and feet ice cold. They cried. I told the front desk. Said someone would look into that heater. Doubt it happened. I cannot believe we just paid $625 for that experience. Please help us make this right.