Business ProfileforRoss Automotive, LLC

Jan. 14 2021, brought 2006 jeep liberty in after cutting out and not turning over was told it was fuel related. Ross Jeep fixed/spliced a wire together they said was cooroded and was told on friday that problem was fixed and they had checked everything fuel related and it was working. Sat. (next day) car did same thing I brought it in for the first time and had to have car towed back to shop (they would not pay for tow or rental as had to have a four wheel drive or all wheel drive as snow was to deep for my two wheel drive car. Asked if they would give loaner or pay for rental answer was no. On Jan. 31 (another friday) They called and said jeep was ready they had checked everything fuel related and all was good. Again next day jeep cut out doing same thing and left me on the road. They had replaced fuel pump and sending unit this time. Again I called and spoke to konal (service writer) on friday as well as G.M. Steve silver asking for some consideration as they has jeep for two times both same thing a fuel problem, said jeep was fixed and they had checked everything fuel related and was good, they gave me discount on price of about $150.00 off price but wouldn't admit to not fixing vehicle the first time I brought it in. Not going to pay for tows or rentals. Brought car to third shop after jeep had it twice before and still not fixed. Third shop has since told me whoever put fuel pump in jeep at Ross Jeep put it in crooked and also didn't check why jeep wasn't getting fuel stopped up canister in line and fuel pump burned up. In process of getting this fixed. Have contacted jeep corporate and filed complaint. Feel like I was ripped off as they either didn't check jeep as they said they had or didn't know what they were doing.