ComplaintsforMiller Well Drilling

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In March 2021, Miller Well drilled a well on my property that was being developed for a residence. In June 2023 Miller Well came out to install my pump in my well. The well had been sitting dormant for two years as Miller refused to come out and finish the well until there was permanent power at the residence. In June when they did come out to install the pump, they advised they had an obstruction at 350 feet. The total depth of the well they drilled was alleged to be 500 feet. They further advised that they needed to come back with their video equipment to determine the source of the obstruction. They then stated that their video equipment was broken and would be repaired the following week. at this point, I had moved into the residence and was now without water for estimated to be approximately one week. The week passed and I had no contact for Miller. I reached out to them and was advised the camera had not been repaired and was sent back to the factory. It would be out at least another two weeks. I again reminded them that I was living in the residence and had no water was there someone else they could call to use their video equipment. Miller advised me know they were the only ones in the area with video equipment. Towards the end of June with no resolution in sight from Miller, I reached out to ****** well. They came out and resolved my problem, installing a pump and providing me with water within five days of reaching out to them. All this time no contact from Miller. Once I had water at the residence, I reached out to Miller and advised him I no longer needed their services and to please come get the equipment they had at my house. They did retrieve, said equipment. I requested a refund of the $2500 deposit they had. In an email they acknowledged they would return some of the deposit, but insisted on keeping some of it for their labor to originally attempt to install my pump. As of this date, I have still not received a refund.

  Business response

  08/22/2023

  Refund check #**** has been sent in the mail, unfortunately we can't control the mail speed. 

  The well set dormant due to the fact the customers job site wasn't ready for the pump installation. We stayed in contact with the customer asking if the site was ready for installation. We have proof of over 20 phone conversations, left messages and emails to the customer. 

  On June 30th our crew was on site to install the pump. We did hit an obstruction at 326' and knocked the obstruction in the well to 350'. Unfortunately our video equipment at the time had a part on order, which didn't work. We were forced to send our equipment to the manufacture to preform a major repair. Our main worry is someone threw an harmful object in the well, or the well had collapsed. It was our professional opinion to video the well before continuing the installation. At no time did the customer ask us to set the pump at 350' instead of 490'.

  As far as the customer living at the residence she did state that she was living at the residence, we promptly asked how she was able to get the CO (Certificate of Occupancy) with no water? This question was always evaded each time. 

  We did receive our camera equipment in the mail the day before, but had yet to test it due to an abnormal amount of emergency calls. The customer informed us that another company installed the pump and put our equipment out on the "ground" in the elements. Of course we then had to pick up the equipment up, sanitize equipment, test it, and sell as used equipment at a loss. (pictures can be provided)

  Again we've sent a refund check to the mailing address provided by the customer via email. We have tried very hard to be agreeable and understating with this customer even though we have taken a huge loss over the course of the past two years.

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