Business ProfileforMr. Smokestack Chimney Service, Inc

Falsified documentation. I was told and have it recorded that full service couldn't be completed and have to be halted due to birds nest out side on vent area. After he lit had a bad smell and advised not use. **** was going to document in report, got a copy of report and shows full service completed. Told going to charge full price regardless. Should have only been charged half if half service done. Consider theft, fraud. Since not able file BBB as usually check first and should have, it does suggest going labor complaint so will see on that.

This is not at all what transpired during this appointment. The client called us and scheduled a routine gas fireplace maintenance appointment which we arrived for on March 29, 2024. When ************** arrived, as usual he test fired the fireplace and immediately smelled something unusual so immediately shut the fireplace off and went outside to investigate the termination vent. That investigation found that there was a blue bird's nest with babies in the termination vent. They were just fine and chirping away. We informed the client that although they were not swifts which are a protected species, that we would still not remove them as our company views this as inhumane. We suggested to the homeowner that she wait for them to depart and then have us back out to complete her service. She found this unacceptable and proceeded to remove the birds nest herself so we could complete her service. ************** wanted no part of that process and waited for her to do so. Once removed, the service was completed in full including all diagnostics which our photos and report indicate. Our photos and report show all services and diagnostics being performed. There was no theft and no fraud of any kind as all services that were charged for were completed.