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Monticello Clubhouse has 1 locations, listed below.

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    Business ProfileforMonticello Clubhouse

    Clubs and Organizations

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    Browns Summit, NC 27214
    BBB File Opened:
    9/26/2022

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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    Most Recent Customer Complaint

    09/26/2022

    Complaint Type:
    Billing Issues
    Status:
    BBB unable to locate business
    I rented the Monticello Clubhouse for my son’s birthday party, paying $300, $200 for the day & $100 deposit once party was over, When returned key back I was told I was not getting my $100 deposit back due to a “broke table”! I did NOT even use all the tables, lady sent pics it was just a screw popped out! I have the pictures, we spent 2 hours cleaning up after the event! The 2 managers extremely rude & kept my $100 deposit, not very professional, they provided me a check list to clean up afterwards I completed & still kept my DEPOSIT! The issue was not resolved due to them saying I broke table! I used 6 tables there was 7 . But still put the blame on me! The table was not even broke it was just a screw popping out! I told them my husband would happily screw it back in, but they stopped answering my messages. I can provide the pictures showing the table was NOT broke at all. They are scamming to keep good honest people’s hard earned deposits like myself,so unfair! I will NEVER return .Also claims left dirt on one table I used table cloths! Very unfair to keep my $100 for a screw popping out of a table I did not use & dirt on table.Those are the pictures the manager sent me! Saying why I was not getting my deposit back!
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    Customer Reviews

    0 Customer Reviews

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