ComplaintsforWestgate

• Initial Complaint

  11/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was sold an extended warranty on my truck that was supposed to cover all electronics in the truck, not even a month later my radio started to glitch out. I took the truck to a **** dealership (its a f150) they had to reprogram the radio costing $700, come to find out my warranty only cover replacing parts. Ive called multiple times and have been given no help other than them telling me to appeal the claim. Ive talked to multiple people (when you could get them on the phone) included sales manager and finance manager, and was told two days ago they would brain storm on how they could help me and they had my number and would be in touch. Ive yet to hear anything from them and when I called the only person Ive been able to reach was the receptionist.

• Initial Complaint

  01/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was searching for a ***** Express work van online. I found a 2021 Chevrolet Express online that was about ten hours away from me at Westgate Chevrolet of ******. I contacted them by phone and spoke with *************************, the "business manager". He promised that this van was in "excellent" condition and sent me an 83 second video walk around of the van. Come to find out after I purchased the van and it was delivered, it was nowhere near "excellent" condition. I found that it had several dents, dried concrete, and dried concrete glue on the paint and that it also had several scratches. I immediately said something to the delivery driver, who told me to contact my salesperson, which I did. I reviewed the video walk around that I had been sent before I purchased the van, and it became quite clear that ****** had deliberately excluded the areas with damage from the video. Prior to him sending that video I had specifically asked him to zoom in on any areas that would need repair. I'm well aware that a used vehicle will have a couple scratches here and there, but this was unacceptable. I contacted the manager of the dealership, *******. He recommended that I go get an estimate to repair the damages, which I did. The estimate was $2,974.60. That number didn't include all of the damages, only the major ones. I promptly sent to invoice over to ******* who offered me $500 for repairs. (That was the end of November 2022, I still have not received that $500 by the way) I told ******* that this was unacceptable considering I had been lied to. I haven't heard a word from him since. Another person from their office had also reached out to me to correct some paperwork for the **** She sent me up a form to sign. This form was not notarized while in my possession, so someone at this dealership also committed a felony offense by notarizing my signature without witnessing my signature. I do have proof of this as well.

  Business response

  01/24/2023

  Hey *****, thank you for taking the time to express your thoughts. We're disappointed that we weren't able to deliver you a great customer experience. Our intention as a business is always to deliver the best customer experience possible. I apologize that we weren't able to do that for you. When we first spoke to you about the condition of the van and notified you to take it somewhere because you were so far away, we also reviewed the video that was sent to you through text (so it can be tracked). It was a complete walk around the van, it did highlight the back where you said the damage was. There was no extensive damage that would facilitate us giving you $2,974 for stated repairs. The $500 offered was simply a good faith offer. At that time you turned it down and stated you would get a attorney instead. At that point we decided to leave it alone. We do not feel like we were dishonest or did bad business with you in anyway, considering the vehicle you purchased was pre-owned. The quote you received from your local place was not reasonable. There were a few dings/dents that at our location would cost around $500 tops. We wish you the best and many blessings to you, your family and your business.

  Customer response

  01/25/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The van needs a lot of body work. It's more than "a few dings/dents" and I believe you're well aware of that. The passenger side doors don't even open properly. Several areas need to be repainted. Please look at the estimate that was sent, I'd be happy to send photos of each item you have questions on.

  Business response

  01/26/2023

  I did review it. I also spoke to the delivery driver about it. He stated that you walked around the vehicle completely and never mentioned anything upon delivery and inspection. Funds were exchanged for a product that was agreeable at the time of delivery. From our prospective and the factual data that we have (video of vehicle prior to delivery and driver statement at time of exchange with you), the vehicle was delivered as it was disclosed to you at a price that was agreed upon. We wish you and your business the best.

  Customer response

  01/27/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  That is simply not true. Again, the video that was sent was short and intentionally skipped over the areas with damage. It is quite clear what was skipped. Also, I am missing documents from ******* that I have requested several times by email. Perhaps he could reply to my email with the document.

  Business response

  01/31/2023

  **************, the driver that delivered your vehicle remembers very clearly that you requested him to meet you in a field next to a building that was a "kind of bar". Once he arrived you and another male, walked around and inspected the vehicle. Telling him that "everything looks good" before they left. From what I can see you have received copies of all vital paperwork that transferred ownership to you. Best wishes to you and your family.

  Customer response

  02/01/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Hello, again this is false information. I have sent at least three emails requesting paperwork from ******* and those emails have received no response. I absolutely did not say to him that "everything looks good". In fact I told him that I had concerns with the condition of the vehicle, and he recommended that I call ******. At that time the delivery driver left, as he had just driven 12 hours and was going to drive 12 hours back home. He was on site no more than *************************************************** no way a bar nor does it resemble one. Perhaps the driver has some memory issues that would explain his recollection of the sale.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩