ComplaintsforEcono Lodge

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had earned a free two nights at the econo lodge ********** ***** ********. The first room I was given (room**** and the first thing I do is check the mattress and bed for anything and I lifted the mattress and see a syringe needle with no cap on it stuck into the box springs. We tell front desk and they give us room ***. Within the first five minutes we killed around 6 cockroaches and it had a horrible smell. We decide to deal with the roaches and bring our bug killer in and spray the rioom. We slept that night waking up a lot and when we got up the next day we notice bug bites on us but just figured it was from being outside the day prior. The following night we are laying down watching tv when I see what I thought was a cockroach crawling on my blanket so I think I killed it. This happens 3 more times before I stopped and looked at the bug crawling on me for the third time and realize it’s a bedbug. We put the bug inside a plastic bag and get off the bed. With a flashlight we start inspecting the bed and blanket and proceed to find many more babies and adult bed bugs and caught many of them in a plastic bag. When we are e done packing up and are getting ready to leave we go to the front desk with the bag and. Tell her what happened and what we found. She tells me that if they were really in our bed then why hadn’t we noticed and said something the night before. Then she tells me that she has not received any other complaints of bed bugs from any one else. She looks at the bugs and tells me she will make a note of it and for us to have a good day. Very rude and unprofessional.

  Business response

  09/26/2023

  The customer stayed in room *** for two nights. The customer says on the 2nd night while watching tv they noticed bed bugs in the bed. They never reported this to any staff on the 2nd night. The complaint says they bagged the bugs up, and made the complaint the following morning at the front desk. Our staff says the customer did not have any evidence of bed bugs, no bites, no pictures, no videos. After a thorough inspection of the room, no bed bugs were found. Considering the room was free, what is the customer asking for? What kind of compensation? 

• Initial Complaint

  12/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We booked a room with his business on December 17, 2022 upon first inspection we did not see any bedbugs we went to sleep because we were exhausted from driving all day. I wake up at approximately 4:30 in the morning and notice what could either be roaches or bedbugs I chopped it up to just being roaches because the hotel is infested with roaches as it is so I proceeded to go back to sleep I woke up the next morning I saw bedbugs on the bed I did not photograph them but The photos down below show that they are bedbug bites I went to talk to their secretary and the secretary did a room search which lasted maybe two minutes came back down and said she was not going to refund our money that she didn’t see any mind you if you know about bedbugs you know they are very evasive and hard to find. She refused us our refund and insisted that they were most likely flea bites due to them being a pet friendly hotel we have dogs of our own and our dogs have not woke up today with any fleas on their body and given the fact that one of my dogs is highly susceptible to fleas due to her skin condition if there was fleas in the room they would be on her skin. We’re not looking for money conversation at this point we’re looking for the issue to be resolved before someone else who is highly allergic to them goes in the room and sleeps and ends up getting bitten by them and has an allergic reaction or something of that nature with that being said please resolve this situation at hand as soon as possible, Thank you.

  Business response

  12/27/2022

  Good morning

   

    I have read the complaint and a few concerns jump out at me. They woke up at 4:30 am in the morning and saw bugs. Then they chose to go back to sleep in a bug infested hotel? They never thought to bring this complaint to our attention. 

   

  We never spoke with the husband that said he was bitten. The lady came down at 11:30 - 30 minutes after check out time to say her husband had bite marks. Our front desk staff did a room inspection and found no evidence of bugs. 

   

  The lady was told of the inspection findings and then she walked outside and got left. 

   

  As a preventative measure, the room in question was treated for bedbugs. 

   

  I understand the customer's thoughts and appreciate the feedback. 

   

  Thank you
  

   

  --

  Brian ******

  General Manager

  Econo Lodge 

  Burlington, NC

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