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ComplaintsforOYO Hotel Burlington South
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I currently rented this room for four days and the place is descussting there are used sexual rubbers on the ground out side really and I spoke to the guy that's over the place and he didn't. Care about anything going on on the property I think the main owner should know his establishment is being run in the dirt because of who is over this place but if you zoom in on the picture you can see the sexual rubber on the ground I have my kids here pso I figured if I told the man over the office he would care but he doesn'tCustomer response
07/23/2023
I have not heard from the business in response to my complaint.Initial Complaint
09/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid for 2 nights worth and I couldn't even make it through the second night. There were holes in the door and I'm not talking about the peep hole. The mattress had stains all over it and smelled like mildew. The television just had wires hanging out of it. When we asked if we could change rooms the guy was very rude to us and told us there were no more rooms. I also asked if the TV could be hooked up he said it was broken. I was denied a refund. I asked to speak to someone higher than him and he said good lucked getting anyone to help you. I want my money back. This place was disgusting. I took my own money and bought new sheets that's when I found green stuff growing on the other side of the mattress and stains and black stuff on the tope of it. The bathroom was also nasty. The carpet was so dirty when I walked across it my feet were black. There also was no mini fridge or microwave as advertised
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.