ComplaintsforTimes-News Publishing Company

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  First the customer service number to call for assistance is always busy or unanswerable. My wife **** is in a nursing home in **********. One of her few pleasures is receiving that newspaper via mail 5 days a week. Shame on you ********** News Time. Unfortunately, that never happens. Now I cannot ever call to complain or have this issue resolved. I am not sure how they are still in business.

• Initial Complaint

  05/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I experienced problems with home delivery, so I attempted to see what the digital on-line newspaper would be like, an included service with home delivery. I couldn't get on line, so called Customer Svc (CS) on 2/2/22. Overseas rep said he'd straighten it out. I cancelled home delivery, then I started getting emails from a newspaper in Burlington County, NJ (my paper is No Carolina). Called back 2/14/22 and learned that there was a digital problem. I requested a refund for 2 mos' subscription, amount of $85.12. Rep agreed and said she'd call me when digital problems were fixed. No call. I called 2/22/22 and learned that a refund of $85.50 was in process, to occur 3/2/22. I monitored my auto pay credit card, only to find out it was a February CHECK (not credit) when I called 3/25/22, but was told the amount was $35.57, not what I'd been told earlier. I requested a Stop Payment on missing check and stated it wasn't for the agreed-upon amount of $85.12. Check arrived 4/4/22, dated 2/28/22 with post mark of 3/4/22. I called immediately called to inquire about Stop Payment. Rep had no answer. I called again on April 25 and rep "escalated" to Billing Department, saying I'd get a call from them. No call. I waited until May 10 to call about Stop Payment and rep said she'd need to "escalate" to Billing. I asked to speak directly to Billing, since this was the 2nd "escalation." Not possible. She gave me an email address; something I tried today.... but I've filled out on-line forms with this business with my complaints and never hear back. (Because of it being on-line and not an email, I don't have a paper trail on that effort.) If I take the incorrect check into my bank, I feel I'm acknowledging the validity of the lower, incorrect, previously agreed-upon amount. If it's a check with a STOP Payment I could incur a bank fee. I don't dare sign up for digital subscription, since I feel ripped off and I do not trust this business. Eight phone calls. Nada

• Initial Complaint

  05/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I never signed up for this subscription, however my credit card continues to be charged. I have attempted to contact the business multiple times by online chat and by phone and because I do not know an email address the subscription was signed up with (because I did not do it), they will not allow me to cancel it and quit charging my credit card. I was this subscription canceled and a refund back to the date I originally requested cancelation (2 charges for $21.40 each)!

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