ComplaintsforDixon Pool & Spa, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I called Dixon Pools on feb.18 2023 and asked for a new heater to be installed at my pool opening I paid ***** the Manager of Dixon Pools over the phone so he could order it in. I had no idea what brand it was until they brought it out June of 2023, and installed it . I paid $4334.05 plus installment.I turned it on one time.in June 2023 the next time it wouldn't work so I called the Dixon Pools.***** sent someone out and he said they would have to order the part. I called repeatedly asking about it never heard back said it was on back order. I called again and set up a date for pool opening and he assured me the part would be here for the opening may 9,2024. no one came so i called asked to talk with ***** but he wasn't there I asked for a call back but he didn't. so i called him again .the name of the heater was *****. I told him I wanted a new heater I wasnt waiting any longer. and he said he wasn't going to do that and he said he called the person he bought it from and they said to send the serial number and he would rush the part to him next week. I proposed and exchange and he said no so I would like my money back so that I can purchase another one from someone else.he claims ***** would have to refund the money not him. He wouldnt give me thje mans name.he bought it from Jandy ,I bought it from Him.I think he should rep[lace it and then he should take it up with the person he bought it from.Customer response
05/21/2024
I have not heard from the business in response to my complaint.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.