ComplaintsforLonewolf Art Studios LLC

• Initial Complaint

  06/06/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  The owner ******************************* did one tattoo and outlined a previous tattoo I had that was done by someone else. He charged me $1000. But the picture enclosed he shaved it a color that do not show up. I sent him another $400 to add more to original tattoo. My appointment was May 22, 2024@1145am. He didnt show up nor contact me. I have talked to his assistant but she said she just the middle person. He said he sent the payment and sent me a copy of his receipt but the money wasnt sent to me. Up to this day I have been trying to get my refund. When I contacted cash app to see if anything is blocking me getting the refund I requested he said no. When I reached out to ******** on June 4, 2024 to let him know what the guy from cash app said. ******** sends me $200 on cash app. He still owes me $200. His assistant nor him will not respond when I will get this. Im only asking for my last $200 not what he didnt finish. He is not professional.

  Business response

  06/14/2024

  
  Dear BBB and ****************,
  
  I am writing to address the recent concerns raised by Ms. *********************** regarding the payment and scheduling of tattoo sessions at my studio. I believe there has been a misunderstanding, and I would like to clarify the situation.
  
  Firstly, I would like to state that I have always strived to provide the best possible service to my clients, ensuring clarity and transparency in all transactions. My policy clearly states that once a deposit is made, it is nonrefundable. This policy is communicated to all clients, and it is also displayed in my studio.
  
  To address the specific concerns:
  
  1. **Initial Session and Deposit**: **************** had completed her first session and subsequently expressed interest in a new session, for which she put down a deposit. According to my policy, this deposit is nonrefundable.
  
  2. **Appointment Scheduling**: **************** was aware that all appointments need to be confirmed through my assistant. While she mentioned in person during a session that she wanted to proceed, this was not officially confirmed through my assistant. Despite this, I made an exception and refunded $400 to her and her son.
  
  3. **Friendship and Professional Boundaries**: While I value the friendly relationship with ****************, it is crucial to maintain professional boundaries. Any verbal agreements made during a session do not substitute for the official confirmation process through my assistant.
  
  4. **Resolution Attempts**: In an effort to resolve this amicably, I have already refunded $400, despite this being against my standard policy. I have also communicated that all future appointments should be scheduled through my assistant to avoid any confusion.
  
  Given these points, I am unclear why this issue has escalated to this extent. I have adhered to my policies and made exceptions to accommodate ****************. However, to maintain the integrity of my business and ensure fairness to all clients, I cannot refund the remaining amount.
  
  If there are any further steps or documentation required, I am more than willing to cooperate fully. My goal is to resolve this matter in a fair and professional manner.
  
  Thank you for your attention to this issue.

  Customer response

  06/15/2024

   I am rejecting this response because: ******************************* never gave my &400 deposit back, he only sent me $200. There was not contract that was given to me nor did I sign for his deposit non-refundable. I had an appointment and ******** choose not to reach out to me to let me know he was not going to be there. So he say deposit non refundable on something he choose not to do. He showed me a receipt too as well that he sent the $400, but my bank add cash app proved he didnt. I have the receipt from cash app of what he sent. That was $200. I would like my money back from this owner. On the cash receipt is shows where the owner says 1 of 2. He only sent me $200. I want the other $200.
  
  
  

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