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Find a Location

South Granville Water and Sewer Authority has 1 locations, listed below.

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    Business ProfileforSouth Granville Water and Sewer Authority

    County Government

    Additional business information

    Additional Info:
    Mail sent to the business on 01/22/2024 was returned by the U.S. Postal Service as Attempted - Not Known.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    415 Central Ave STE B, Butner, NC 27509-1915
    BBB File Opened:
    9/20/2016
    Contact Information

    Principal

    • Business Owner

    Customer Contact

    • Business Owner
    Additional Contact Information

    Fax Numbers

    • (919) 575-4547
      Primary Fax

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/10/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I've only been living in Creedmoor for a year and some months - and my water bill has been an average of $96 to $125 every month. Until September 2023, I received a letter saying my bill has spiked and I have used more water than normal. It went from $200 to $280 and just last month it was $893. However, on Friday while in the SWGASAs office making my payment and picking up a requested data report, I overheard another person who also had a significant price increase and it's very similar to mine (her newest bill was $802). So I thought why not poll via Next Door and see who else is having this same issue or something similar. This was posted on Saturday and as of today I have about 6 other customers in the same situation with the same numbers around the same months ALL with the few bodies within the home (there was one home that had about a family of 5/6). This has me wondering if we're paying for someone else's mistake because this is no coincidence. I believe there's some price gouging within the water company. There were a few water main breaks from August 2023 through December 2023 and I'm wondering are we paying for their mistake, or does our water line coincide with that water main break?I have replaced toilets back in April 2023. My plumber had me put food coloring in my toilets to see if the color changes, I put buckets in all the sinks and bathrooms to see if anything was leaking. I had one faucet that had a small leak but that's not $900 worth of water in one month. So the plumber decided to replace all the flaps on the toilets, the valve, the faucets, hot water tank, pressure tank. Note there's no water leak in my crawl space. I hired a Leak finding company and they also couldn't find a leak. I've tested the meter and its reading fine. My neighbor said about 2 years ago there was a huge leak in front of his home but it was the city that had to discover where it was and fix it. I'm not sure if that issue has now become my issue. There is a problem!
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    James H

    1 star

    08/21/2023

    Some body needs to check on the quality of south Granville water and sewer I have lived here in ****** since **** and the quality of water has been going down hill they say its my old house and pipes but its a funny thing I have kin that lives in a 3 year old house down the street and they have the same problem

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