Business ProfileforEngadine Inn and Cabins

Horrifying experience with *********************** owners *** and **** upon arrival at 6:55 PM on November 21, 2022. My husband and I had a reservation for the Blue Ridge Mountains Cabin for 3 nights. I called a few minutes before arriving at the inn for clarification on directions, because it was dark and the ******** sign wasnt clearly visible. I was ridiculed over the phone by *** who hung up on me. I called back and **** answered - he too was very rude and belittling. When we arrived, I went inside to check in - *** didnt greet me politely as one would expect an inn keeper to do, except to say he needed my credit card for the balance. I went back to the car to get my card. When I returned, **** appeared and said they were cancelling the stay, because they were offended by my asking for directions. I couldnt believe what I was hearing, after having driven more than four hours, and being turned away for a reservation that was confirmed and even already 50% deposited. *** not only mimicked me, but when we drove away, he actually stood outside on the inns balcony and started gesturing rudely with his hands. I recorded him and the conversation, because nobody would otherwise believe his abnormal behavior. My husband wanted to return and address their unprofessional, abominable behavior, but I urged him to continue driving and find another place to sleep and stay. They werent worth it. Id like to warn everyone to stay away from **** and *** and their inn. Hopeful you/BBB can help spread the word and hold them accountable as owners of *********************** and residents of *******, **. I dont wish to ever hear from them again, but I would welcome a response from BBB. Thank you for your kind attention to this important, disturbing and disappointing matter. *** and **** definitely do not represent themselves as gracious hosts welcoming guests to *******, even if their inn is only rated 3 stars. They dont deserve any stars.