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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been a member at Telco credit union for 38 ****** *** was trying to close my ********************* my members share amount. I was told I had to go to one of their branches to fill out paperwork to receive my money The nearest branch is an hour away from my home! Then they hung up on me when I complained about this! They want to hang on to every dollar they can. There is no reason they cant email or mail me the proper papersBusiness response
03/22/2022
I called ********** and did not receive an answer or voicemail. The amount of money she is asking to be sent to her is over $28,000.00. This amount of money requires a signature for the money to be withdrawn and a check mailed. Telco has to protect our members and ourselves from fraud and loss. I emailed her and offered several suggestions to her that would insure she receives her money. They include sending a letter, with a notarized signature, requesting the funds be mailed to her and the accounts closed. I suggested transferring all the money to her checking account and writing a check to the bank she is moving the funds to. I told her if these suggestions do not work for her to please suggest how to proceed. We strive for good member service but we have to verify we are sending large amounts of money to the correct person.Customer response
03/22/2022
Complaint: 16911818
I am rejecting this response because: I never received an email from Telco. I was able to download their app on my phone and was able to receive my funds that way. Will never deal with this merchant again.
****************************************Initial Complaint
12/09/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On April 2021 I filed a complaint where someone fraudulent took $257.50 from my account. They have yet to reimburse me. Every time I ask they have excuses the paperwork was lost, were short staffed all kind of excuses..Ive given them paperwork 3xs on it I spoke to them again on the December 6, ********************************************* to collect it. Im disabled and cant keep doing theyre job. I had to go 3xs and sign for address change and its still not fixedBusiness response
12/29/2021
Telcos procedure for fraudulent debit card activity is the following:
1. A pending charge must post to the account.
2. Member must sign a Cardholder Dispute Form
3. If the card has been used locally a police report is required and Telco must be listed as the victim.
4. Provisional credit will be given to the memberThere is no record of *************************** providing Telco with any of the requested information until a dispute form was emailed to her recently and she completed the form. She has not provided a police report. She states she did a report with ***** ************************** Telco called ***** County sheriff and ************************* and they have no record of any police report being filed by ********************. Telco will give ******************** provisional credit once a police report is received.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.