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ComplaintsforEddie's Pump & Well Service LLC
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Complaint Details
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Initial Complaint
05/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Last fall, Eddie's employee installed a new pump for our well. Afterwards, there was a bad smell with the water and they chlorinated it twice to get rid of it. We were still having problems into the winter and had the well tested by the county. It came back positive for coliform bacteria. We tried contacting ***** several times during this period. We were told multiple times that they were coming to look at it, but they were repeat no-shows. Then they stopped returning our calls. We have learned from talking with the county tester and with multiple plumbers that something obviously went wrong with the pump installation process, including the fact that only one person did the installation when several should have been used for such a deep well to prevent the pump from being dragged through the underbrush. We paid them almost $3000 for the pump installation plus a new holding tank. We are now being told that the well must be capped, so all of that money is lost. Plus we now have to pay almost $10,000 to get hooked up to city water. We want our money back since the well can no longer be used. Before they installed the new pump, we had clean great-tasting water.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.