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Find a Location

Internetwork Expert, LLC (INE) has 1 locations, listed below.

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    Business ProfileforInternetwork Expert, LLC (INE)

    Computer Training

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    TechEducation, Online IT Training, Certifications
    Networking, Cyber Security, Data Science, Cloud

    Business Details

    Location of This Business
    575 New Waverly Pl STE 201, Cary, NC 27518-1611
    BBB File Opened:
    1/19/2021
    Years in Business:
    6
    Business Started:
    7/18/2018
    Type of Entity:
    Partnership
    Alternate Business Name
    • Internetwork Expert, LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mrs. Chelsey McClaugherty
    Contact Information

    Principal

    • Mrs. Chelsey McClaugherty

    Customer Contact

    • Mrs. Chelsey McClaugherty
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/12/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    On July 1st, 2023 I paid $269.10 for a Fundamentals Annual subscription for one year with vouchers for two different IT certifications through InterNetwork Expert (INE)/eLearnSecurity, who marketed a CyberSecurity Pen Test Student learning service through its INE *************************** with vouchers of exam attempts, with purpose of providing the customer with an opportunity to earn the Junior Penetration Tester certification offered after going through the learning path as a means of validation of a skill-set for use on professional resume.However, INE did not provide any notice before I signed up for a 1-year learning subscription with videos and labs to learn, with a goal of passing an IT certification exam, that the certification would only be valid for three years after obtaining it. On the marketing page for signup, there is no mention before paying for the product that the Junior Penetration Tester certification itself expires. I purchased the product on July 1st, 2023 and on September 6th, 2023 INE posted notice via LinkedIn and email that the terms were changing and the certification I paid to obtain would now expire.Once obtained, unless ongoing payment is made for another year of training and another exam taken, the IT certification expires after 3 years and does not let the buyer know that the competition of the certification would require ~$300 or higher depending on the cost on retake, every three years in perpetuity to keep the certificate - otherwise it is revoked and not recognized by INE. None of this was mentioned at signup and I only found out recently due to other customers negative reviews and confirmation by ***************** The merchant made absolutely no mention before signup that final product achieved with a certification is temporary in nature and has forced me to file this dispute.I am requesting a refund and closure and deletion of all my data and association with INE/eLearnSecurity.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Eastern Carolinas

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