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          Epic Games, Inc. has 1 locations, listed below.

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            Business ProfileEpic Games, Inc.

            Entertainment

            Current Alerts For This Business

            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            United States of America / FTC vs Epic Games

            The Federal Trade Commission has secured agreements requiring Epic Games, Inc., creator of the popular video game Fortnite, to pay a total of $520 million in relief over allegations the company violated the Children’s Online Privacy Protection Act (COPPA) and deployed design tricks, known as dark patterns, to dupe millions of players into making unintentional purchases.

            Complete Info here https://www.ftc.gov/news-events/news/press-releases/2022/12/fortnite-video-game-maker-epic-games-pay-more-half-billion-dollars-over-ftc-allegations

            FTC information on Fortnite refunds https://www.ftc.gov/enforcement/refunds/fortnite-refunds

            Contact Information

            620 Crossroads Blvd

            Cary, NC 27518-6965

            Get Directions
            Visit Website
            (919) 854-0070

            Customer Reviews

            1.04/5

            Average of 89 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            716 complaints closed in last 3 years

            333 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Epic Games is an interactive entertainment company and provider of 3D engine technology. Epic also develops Unreal Engine, which powers games and is also adopted across industries such as film and television, broadcast and live events, architecture, automotive, and simulation. Through Unreal Engine, Epic Games Store, and Epic Online Services, Epic provides an end-to-end digital ecosystem for developers and creators to build, distribute, and operate games and other content.

            Business Details

            Location of This Business
            620 Crossroads Blvd, Cary, NC 27518-6965
            BBB File Opened:
            4/25/2003
            Years in Business:
            33
            Business Started:
            1/1/1991
            Business Incorporated:
            2/10/2004
            Type of Entity:
            Corporation
            Business Management
            • Tyler Stewart, Customer Support Manager
            Contact Information

            Principal

            • Mr. Brandon Avery, Customer Contact

            Customer Contact

            • Mr. Brandon Avery, Customer Contact
            • Tyler Stewart, Customer Support Manager
            Additional Contact Information

            Fax Numbers

            • (919) 854-0055
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            716 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/02/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            I have tried to get into my epic games account over and over. You cant call them you cant just chat with them anymore and if you email them they blow you off. When I try to sign in it says account is inactive, but I know its not because it works on my switch just fine. I just cant log in to the web aspect. But when I emailed them that just said they were unable to verify the account. Everything is already verified on my end and I cant get any more information from them about the topic. *** spent hundreds of dollars on that account. I would either like access back to the account or restitution.
            Read More
            Read 715 More Complaints

            Customer Reviews

            89 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Carlos P

            07/17/2024

            I cant access my account and support doesnt want to help me get it back. All they say is there nothing they can do. I would suggest people not purchase anything from Epic Games.
            Read 88 More Customer Reviews

            Local BBB

            BBB of Eastern Carolinas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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