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ComplaintsforOrangetheory Fitness West Cary
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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My billing cycle is 12th to 12th. I had a freeze done in October which will start from November 18th to December 18th. And then I did my cancellation on 13th November and they told me that the this will be the last payment that I had to do that was done on November 12th and they still deducted money on 12th of JanInitial Complaint
02/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up for a premier membership with Orange theory on January 28th 2022, I was told I have 3 business days to change my mind if I wanted to either cancel or change my membership. I came back on January 31st to change my membership to a lower level, doing so I signed up for the basic membership $79, I signed the cancellation forms and resigned up with a new membership form. Days later I asked if I would be refunded the amount for the premier membership which I had not used and was told I would not get a refund and I'd be getting charged another month at that same price. To end this dispute I'd just like to be refunded for the premier membership I didn't use seeing as I cancelled within the 3 days and also refunded the $79 for my basic membership which I also have not used because of their horrid customer service.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.