ComplaintsforGenerations Family Practice, PA

• Initial Complaint

  04/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Ive been visiting Generation family practice in the past fifteen years. Recently I visited the clinic for a routine yearly checkup, but the receptionist refused to check me in. She said I need to reschedule because Im five minute late. I refused to reschedule and leave the clinic. Then the clinic charge me $35 cancellation fee. I called the clinic billing department and explained what happened that I didnt cancel, I was refused to check in when I arrived. And based on their policy, the patient has 5min window of arrival to the appointment, than they shouldnt charge me on top of refusing checking me in for my visit. Till this point, I havent received any resolution from them. Based on reviews from other patients, the clinic has adopted some revenue driven new policies that end up charging patients with various ridiculous reasons. As a fifteen year patient, Im disappointed of how the clinic treat their patient and put their revenue as their sole purpose rather caring for their health.

• Initial Complaint

  10/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am a patient with duel insurance coverage. I am retired, but my wife works and I am covered under the **** plan she has through her employer. The **** plan is my primary insurance and the ****************** supplemental plan I have as a part of my ******** is my secondary coverage. My wife and I have reached out to the Billing Supervisor, ******* and the Practice Administrator, ****** multiple times to address the billing error. **** even called and spoke to ******* and told her that they were the primary plan and needed to be billed first. To date....**** still has none of my claims on file. One of the account reps with the **********************, ******** or ******** (cannot remember her name exactly) has told me twice when I have called that the reason **** does not have my claims on file is because of an error with the clearinghouse. if the claims were rejecting in the clearinghouse, then why were they not mailed or keyed into the **** Provider portal directly? No effort was made by anyone to ensure that my claims were filed to the appropriate payer and as a result of their careless billing practices, my account has been referred to collections in the amount of *******. In the last year I have undergone a leg amputation and multiple surgeries for a blastoma tumor in my left eye and through all of that.....I have owed NOTHING due to my duel insurances picking up the tab. I have tried to resolve this issue multiple times on my own with the help of my wife and we cannot get anyone to properly bill our insurance. Many of these visits they have sent to collections are well past the timely filing limitations now and should be written off. I appreciate any assistance you can give me in resolving this matter. I have a good credit score and do not need it ruined

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