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ComplaintsforUrban Chic Nail Bar
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Complaint Details
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Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to Urban Chic Nail Bar in ***** NC for a SNS application on my nails. I paid $53 for the service. After the completion, the service was not done with quality. I returned within 5 minutes to have them fixed and left with them looking worse than before. I returned and asked that they remove the polish and give a refund. The manager said she will not give me a refund. I paid for my nails to be professionally done and they were not completed in a professional manner and there was no quality. I feel a refund is appropriate seeing as I paid for a service that was done haphazardly.Business response
11/28/2022
This is in regards to complaint ********. I am the manager and owner of UrbanChic Nail Bar, and was out of town this whole month, which is why I was not able to address this complaint before.
Ms. ****** said that she did not receive, in her words, a professional service. All our staff are experienced and do high-quality work. In some cases though, a customer will be unsatisfied, and we will offer to fix it free of charge for them. We offered that to Ms. ******, and she seemingly left satisfied. She then came in again and wanted a refund and to take the nails off. As a policy, we do not offer refunds. We were willing to touch up her nails again, or to offer her a full credit for service on her next time here since she was still dissatisfied.
Thank you for giving us the chance to set the story straight, and apologies for the late response. Please contact us with any further inquiries.
Regards,
**** ****
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.