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Find a Location

Ultra Roofing, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ultra Roofing, LLC

      2500 Regency Pkwy Ste 212 Cary, NC 27518-8549

      BBB Accredited Business
    • Ultra Roofing, LLC

      2474 Walnut St Pmb 262 Cary, NC 27518-9212

      BBB Accredited Business

    Business ProfileforUltra Roofing, LLC

    Roofing Contractors
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.7/5stars

    Average of 27 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 5/2/2019

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Ultra Roofing, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ultra Roofing, LLC

        2500 Regency Pkwy Ste 212 Cary, NC 27518-8549

        BBB Accredited Business
      • Ultra Roofing, LLC

        2474 Walnut St Pmb 262 Cary, NC 27518-9212

        BBB Accredited Business
      Location of This Business
      2500 Regency Pkwy Ste 212, Cary, NC 27518-8549
      BBB File Opened:
      10/8/2018
      Years in Business:
      6
      Business Started:
      7/26/2018
      Business Incorporated:
      7/26/2018
      Accredited Since:
      5/2/2019
      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Mr. Juan Arbelaez, Member Manager
      Contact Information

      Principal

      • Mr. Juan Arbelaez, Member Manager

      Customer Contact

      • Mr. Juan Arbelaez, Member Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Hire a trusted roofing contractor to repair, replace roof

      Customer Complaints

      0 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      27 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andrew W

      1 star

      08/04/2024

      DO NOT USE, They have no integrity, cut corners and hide their issues. They do not seem to understand the basic understanding of water flow and overlapping of roofing materials. Ultra roofing seems like they would be a good choice and are very nice, but at the end of the day, they do not know how to properly roof a house. At first I thought that they maybe had a bad guy on their crew that was cutting corners, but after asking them to repair their mistakes, I realized that the Owner doesn't know or care about quality. They installed the drip edge improperly, overdrove nails through shingles, improperly installed penetration boots, improperly installed ridge vent, lied about installing step flashing, didn't complete the work they agreed to and then damaged the roof even worse when they attempted the repair. I now have torn, cut and bent shingles with overdriven nails that wont last and drip edge falling off of the house, with nails that are partially driven and others that are driven all the way through, leaving holes. The owner is refusing to repair the roof and I am stuck with a roof that will not last 30 years, it might last 5 before I will need major repairs.Please be aware that I know the owner of the company personally through events done together and if he is willing to do this to me, imagine what he is willing to hide and refuse to repair if he doesn't know you. They ***************** issues and cut corners every chance they get and the pictures prove the quality of the install.

      Ultra Roofing, LLC Response

      08/07/2024

      Thank you for sharing your feedback. At Ultra Roofing, we take pride in our commitment to quality, integrity, and customer satisfaction, which is reflected in the many positive reviews we have received. We are sorry to hear that your experience did not meet your expectations.Throughout the course of your project, we made every effort to address your concerns and ensure the work was completed to the highest standards. Our team visited your property multiple times to review the work and address any issues you identified. We took your feedback seriously and went above and beyond our usual practices because we value our customers and wanted to ensure your satisfaction.We stand by the quality of our work and the professionalism of our team. While we regret that you are not satisfied with the outcome, we remain committed to resolving any outstanding issues. Please do not hesitate to reach out if you would like to discuss your concerns further.Thank you for bringing this to our attention, and we will continue to use feedback like yours to improve our services and maintain the high standards that our customers have come to expect from us.

      Local BBB

      BBB of Eastern Carolinas

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