![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCarteret RV Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a brand new ** from this company on July 3, 2022. There were a few items needed fixed/replaced. We returned the ** to them on July 5, 2022. They stated they would fix all issues with no problem. After 3 months of going back and forth they claim they needed authorization from warranty company. We called the warranty company and they said the authorization was some how missed but approved it and sent it to the company. This was October 2022. The warranty company was called again in November 2022 and we were told the company received the parts 11/11/22. We have called the ** company NUMEROUs times and we never get a return call back although they say they will. Its now been 6 months since we turned in our brand new ** for warranty work and we have no word when it will be done. We have made 7 payments on time for this ** to sit at their facility and nothing is done. Not to mention we only have a 1 year warranty and its exposed to elements (ie weather) which can cause issues to the top of the ** or seals etc. There has been no communication on the ** companies part. We literally used the ** 3 days but have made faithful payments for 7 months. We would love to have a full refund on this **.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.