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ComplaintsforPak Mail Centers of America
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Complaint Details
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Initial Complaint
06/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The staff was rude, acted like I was a burden, and they tried to scam me. PakMail is a certified USPS dropoff location - I brought a package to your location as a USPS RTS to be dropped off. The lady at the desk weighed the package, and tried to charge me for a new label to be shipped RTS. The package I was RTS was unopened, with the original label, from USPS to be returned via USPS. They tried to tell me "no one will ship RTS for free, WE AREN'T A USPS LOCATION'. Which is a blatant lie. I took my package and laughed as I walked out and went a mile down the road to the Eagles which is also a USPS dropoff, who happily accepted my package. RTS via USPS does not cost money. You cannot charge for RTS via USPS. RTS means the label on the package is already good, and all you have to do is turn it over to the USPS mail carrier. Literally zero work for your staff to accept an RTS. Pathetic.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.