ComplaintsforCorona Wheels And Tires 2
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Complaint Details
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Initial Complaint
11/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I received an oil change on on Monday Nov 15th from Corona Wheels and Tires 2 On *************************. I waited 10 mins and was told my car was done. I drove about 20 mins from that shop to my house where it remained. The next morning I went to crank up my car to go to a job interview and my car isnt working. I immediately called the shop where the rude employee stated its not their problem. I was eventually directed to someone by the name of Alaska. She stated she would look into this matter. I called back the next day because I hadnt heard anything back and the guy told me to get the car towed back to them and they would have a look at it. The next day the guy told me that since my car is a hybrid they cant mess with it because they dont know about hybrids. My then question was why would you guys perform the oil change in the first place on a car you clearly know you dont know anything about Incase something happens and in this case it did, and the guy response was you are right. None the less I still had to go get my car. So I then had to pay an additional amount to get my car towed there and I had to pay an additional amount to get it towed back home. Now my car is completely inoperable and no one speaks English but 2 people in the entire company. Only thing I was told was oh well there is nothing we can do about that.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.