13 Customer Reviews
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Review from Jean E
1 star07/01/2024
My husband and I have been taking our cars to AAA care services in ************ for at least 5 years. We have always been happy with the friendly, efficient, quality service, until recently. This business has changed over the past 6 or so months. Not the same employees and the service is much slower. Has the ownership or management changed?I made an appointment over a week ago for today at 10:30 AM to have an oil change, tire rotation and state inspection. I arrived 15 minutes early. When I entered, the worker walking from the shop said, "Here comes another one." as he frowned and appeared annoyed. He then asked if he could help me in a tone that seemed disgusted. I replied. "Good morning! GOOD morning, right?" He replied, "I'm alive." So, I said "Well, then, that's a good morning. Right?" He mumbled something and then asked what I was having done. I told him and then he asked if I planned to stay while the vehicle was serviced. I told him I was. He then said it would take a couple of hours. Wow! He didn't offer a vehicle or ride, as would have happened before, so I called my husband to pick me up. Three and a half hours later I received a text that my car was ready for pickup. Note: After I called my husband, I walked out to wait for my husband to pick me up. While waiting, a gentleman exited the facility shortly after I did. He walked by me and said "This is not the same place it used to be." And shook his head.The terrible attitude and service towards customers, who are the people who help pay your wage, is going to bring down this business. I know I am done with AAA ********* in ************.Review from Tere B
2 stars06/25/2024
Very concerned that our vehicle was tampered with to prove the water pump was bad. No problems with the water pump before we arrived. Brought vehicle in to repair cv joints. They were ok. But now the water pump is leaking. Then discussed replacing the timing chain since it has never had that done. So now we are up to $5,000+. I will talk to the service advisor when I pick the vehicle up. Its been there 10 days.Review from Alex T
1 star11/24/2023
I brought my car in for a simple inspection and came back failed for two reasons. The first one I can agree with, a parking light was out. But the second reason, the rear view mirror tint is broken and the side view mirror has a crack in it. However, none of these issues prevent me from seeing out of it which is clearly stated in the state statue they printed out for me after I told them I'll find new parts so they wouldn't try to sell me their expensive, hard to find parts for my old car. I've said I've never been failed for this ever and not interested in those parts and left.A day later, I brought my car to another inspection station, they fixed the light out and passed me without issue.I don't think I'm gonna be heading back here despite it being the closest repair shop to my house, considering they potentially tried to sell me something I didn't need and waste my Saturday morning.Review from Tee L
1 star08/22/2023
Called AAA to come and give my dead battery a jump due to me having to be somewhere that is very important and they sent out a technician Im assuming they did not train the technician because he put the positive on the negative and negative on the positive and went to crank my car and when he did sparks went to flying and smoke which caused a dead battery smh and due to the technician damaging my car worse they dont feel the need to correct it or replaced what had happened. I wonder how ma y people they do this to in all honesty like this cant be fair or correct . They dont even seem to care or anything. This is definitely a hard pill because you have to correct something that someone was supposed to correct how genius. Technician didnt even report the damages smh !Review from Sandra N
1 star07/01/2023
Had service on 2 different days and paid for the previous service. The invoice I got for the next days service included the previous days service and supposedly subtracted. Well the coat just didn't add up. Also they charge you twice the cost of what the parts actually cost. I would not take my bicycle to this shop less more my car. They are sneaky and dishonest.
AAA Car Care Centers, LLC Response
07/11/2023
We have attempted to reach ******************* on July 6, 2023 and July 11, 2023 via email but have been unable to reach her to resolve the matter. In the event they contact us, we will resolve the matter directly with them.Review from susan p
1 star06/07/2023
306 **************** **********, ** 27455-2520 On 06/06/23 on went into the service center with a battery that I bought from roadside service I explained that my vehicle was at an automotive service center and they tested my system and said that the battery was faulty and was not recommended that I drive with said battery.The person at the counter said they could not check the battery without it being in the *********** would need to bring my vehicle to them or have roadside come to the automotive center.I advised that that made no sense when he could see I bought the battery from AAA, they could scan the battery & test it without me having to bring my vehicle to them for a test that had already been run by the automotive center I got nowhere, so I call roadside service and after 2 hours of calling customer service - to see why I had not heard from the tech and being told my request was being worked on. So a total of 4 hours later - roadside service never showed up. The last customer service rep was rude and said that I would need to call the service center to see why they could not test the battery there and I need to do another roadside request as she could on tell me that they were still working on my request So here I am a customer waiting another day for your people to test the battery, as a customer this is unacceptable This is the second time this year that roadside was a no show, thank God I was not sitting in the road like last time Make this right - give me a refund (prorate) for my battery and cancel my AAA membership.Update: Spoke with CSP ***** who said that the garage told them they were not coming when the request was submitted the 1st time & another request was submitted with the same response back, ***** said she could see where I had called & the response back to me was wrong b/c the tech was NEVER COMING . CSP ***** advised that I can purchase my own ***************** the receipt whhich was never told to me before.Review from TAM
1 star10/28/2022
??????******** ?? BEWARE!! Take your car here for oil change they do FREE DIAGNOSTIC and then give you an INSANE ESTIMATE to repair all the issues that they diagnose!!! The last visit was totally ENOUGH FOR ME!!! Rude and Dishonest!! The estimate to repair $2700. Thanks but NO THANKS!! Find yourself a HONEST CAR SERVICE AND DO NOT TAKE YOUR CAR HERE IF YOU VALUE YOUR CAR AND $$$??Take it from someone who has witnessed this firsthand!! Deserve No stars!! Will not allow review without a star!!Review from Laura R
1 star04/28/2022
This facility is understaffed and untrained/inexperienced. It may be fine for oil changes, and state inspections, but not for anything more complicated. The staff at AAA ******** are just not capable of more complex items that need real experience to diagnose versus a machine to tell them what to do.I made an appointment to fix my check-engine light. I also said that my car was having trouble starting. They explained away the car-starting up as "you may have not enough gas in the car" and ignored my comment. They didn't offer to run a test on my System/star functions.I left the car at 7:30am Monday - I never got any updates until I called them at 3pm. They said they were still working on it.I called again at 5:40 -- knowing that they close at 6pm. They said that they were "tying things up" and to come down. I get there - and the car is still in the bay on the lift. Even though I made an appointment for 7:30am and they said the catalytic converter labor would only be 1.5 hours, the car was still on the lift. When I asked about that - they said that another "out of town" motorist came in with an emergency. He had to be back on the road today - so they took the technician off my car to work on the "walk-in". The "walk-in" was of higher priority than my appointment, even though I made several trips to get the car diagnosed, parts order and then return when they had the time to fix it in 1 day.I sat in the waiting room for 3.5 additional hours. I didn't get my car back until 9:30pm. Later I was stranded because the starter went out (something they didn't investigate even when I told them about it). 2 days later the engine light came back on. I took it to the same mechanic that fixed my starter and it was the 02 sensor (a much cheaper fix) that needed changing (NOT the Catalytic Converter). I spend money on an expensive Catalytic Converter part that didn't need to be changed.AAA Car Care Centers, LLC Response
04/29/2022
We make every attempt to service our customers vehicles in a timely and efficient manner, however, there are times when it *** take longer than expected. In this situation, we had another customer who came in with an urgent repair that needed to be done right away in order for that customer to avoid having a medical issue as they did not have needed medication with them and unexpectedly broke down. We made a judgement call to work that customer in so they could get back on the road and avoid any medical issue. Our technicians worked late in order to complete the repairs on ********* vehicle so she would have use of it that day. Our repair shops use state of the art diagnostic tools when trying to identify the cause of a vehicle issue. We provide visual inspection reports of our findings so that the customer is well informed of what is in need of immediate repair on their vehicle and any other items that *** need to be repaired or replaced in the future. We regret that ************ is dissatisfied with the quality of our work. We warranty our repairs and should the customer experience a service issue after repair or maintenance work they can bring their vehicle in to be inspected and if that service issue is due to the repair or maintenance we performed it will be corrected according to the warranty.Review from Z M.
1 star03/28/2022
Took my 2012 Malibu in for 2 new tires and oil change on 03/28/2022. I was charged for an interior air filter I never approved or was made aware of. I was told i would be refunded, I have yet to be refunded. I was talked down to by the cashier about bringing it **, ** front of the divisional manager behind the desk, who was joking to the cashier/advisor he was needing to get an inspection for his company vehicle. Instead of cracking jokes with employees, he should be engaged with customers and asking how the experience was and stepping up when he heard me complain about the charge. I Will dispute the entire charge with my bank due to non services received. I will never use this location again, am not surprised after seeing all these complaints, should have came here first.AAA Car Care Centers, LLC Response
04/06/2022
We are disappointed that this customer did not feel valued during their visit to our store. A refund was processed at the time the customer was at our store, however, that transaction may take 2 to 3 business days to be posted to their credit card. Our store manager has reached out by telephone and email to address your concerns, however, we have not yet heard back from you. We would be happy to discuss the matter further if you would contact our store manager. Thank you for taking time to provide us with feedback. We appreciate your business.Review from Steve M
1 star02/12/2022
This company ,which we have been a member of for years , left my daughter stranded for hours after telling her the window would be from 12:30 -3:00 and told her not to leave her car. Its 4:30 and they are still not there and will not answer phones without being put on hold and never coming back on. Her car is in the road at a stop light on ***** Island **. We finally called a tow company that was there in 15 minutes. Unreal that this company has an A+ rating with so many bad reviews and complaints.AAA Car Care Centers, LLC Response
03/24/2022
Our sincere apologies for the service delay. We experienced a system outage for a period of time on that date which delayed service calls in that area. Unfortunately we have been unable to reach you or your daughter by telephone to discuss. Please contact our Member Relations team at ************ and we can explain how to submit any out of pocket expense for towing reimbursement.
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