Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
On Friday September 10th at 11am I went to the b&r auto repair and tire with the front left wheel from my car in hopes of getting a new tire. I told them that I needed a tire to go on my rim and they gave me a price and a time the tire should be finished. The price was $120 and they said it would be done that afternoon. I left them my number for them to call me back when they were finished. I went back to the store around 3 pm asking if my tire was done they said it would be a couple more hours. I went back at 5:30 and they were closed. There wasn't a time listing to when they would re open but google said they would close September 11 at 3pm so I assumed that they would be open the 11th. I called them the morning of the 11th and they said my tire was done but when I showed up at 12 pm they were closed.Business response
09/30/2021
Business Response /* (1000, 10, 2021/09/22) */ First of all I'm really sorry that you feel that you didn't have a good experience with B&R Auto Repair. We strive to give the best experience possible. The tire arrived later then expected and still we had it ready the same day for you. My manager and technician were at the shop till 6, that is the time we close every day except Saturday. Saturday we were there until 3pm. we take a break usually to get food and that's usually 30 minutes top. I don't think is fair that your asking for a refund when you received a product and drove away with a brand new tire installed and balanced on your rim. Times unfortunately right now are not the same, companies right now are short staffed and delays with deliveries will happen.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.