Business ProfileforAAA Car Care Centers, LLC

My partner and I have been multi-year members and policy holders with AAA. Moving from CA to HI, we had a seamless transition of services. Moving from HI to ** however has proven to be too much for AAA to respect its members.selling our cars and traveling for a couple months, we shifted to a no need policy with aaa ******. we kept our aaa membership in hopes the transition to ** would again be seamless.our bound January policy came with a paid in full receipt, and we were assured our membership would also be upheld.then, in february, a series of emails were sent from an email address different from the agent to which we bound our policy. i sent two separate emails to our agent to inquire, making sure they were not spam, but heard nothing back. i then called customer service, discovering our policy was pending cancellation, requesting we conjure up driving records from ****** dmv. i asked to speak to a supervisor, none were available, i was told i would be contacted in 48 hrs and was not.instead, an unauthorized 4200 withdrawal was made from our card.that this happened, without human confirmation, even after reaching out myself to speak to a supervisor and not receiving the 48 hr response pledged by the support represenrative i connected with, prior to this monumental withdrawal, is egregious.the charge was taken 2.5 weeks ago. since then, we have connected with a polite but largely ineffective supervisor, who claims this charge was made because a secondary underwriting team audited our bound policy. additionally, our agent had taken an emergency medical leave.so we received automated emails, for an online portal we never created because we had paid in full, and these secondary underwriters, representing the national brand, to which both of us have been multi-year members with clean driving records, have assessed us at the maximum risk.that alone is all we need to know we are no longer welcome to continue a business relationship with aaa.