Customer ReviewsforWoodie's Auto Service

I took my 2011 ***** XC-90 to Woodies in May 2024 to check why the engine light was on. They told me I needed 2 new catalytic converters which I trusted them since I had been going there for 7 years. About 6 months later I saw a neighborhood app customer complaint on them how they were ripped off. I went back through my past invoices on my car repairs and saw that Meineke in *********, ** had replaced one of the catalytic converters two years prior. I went to ******* a few days ago to get a state inspection which failed due to a catalytic converter. I took the car back to Woodies since it was under warranty and they did a diagnostic test and told me it was a separate item that attaches to the converter that was causing the engine light to stay on. **** said he took the part off the converter from the one he replaced in May. The diagnostic charge was $130.00 for something they replaced 2 months ago in May 2024. As with 90 percent of the time I took the car in over the past 7 years they always tell me I need to change this and that and it will cost $1, 000 to *****. I would usually take their advice until I read the neighborhood app complaint on them. As expected Woodies told me I needed ***** of more repairs. I said no this time and I will never go there again and will put this on our neighborhood app. My name is *********************** and I would not go to Woodies again.

I brought my car in for an oil change and tire rotation. I was told I needed new brakes (front and back) and that car was not safe to drive. I had brakes replaced 6 months ago at another shop. I took the car back to the shop that did the brakes and they confirmed that brakes had only worn 30%. When I called the manager at Woodies on ****** to relay this information he said they did not do a detailed check. Offered a free oil change but I would prefer to stay away as this place is clearly looking for work at customers expense.

Lord have mercy! I have never ever seen such unprofessionalism and the lack of accountability! My niece who 23 y.o took her jeep there to have it serviced because her check engine light came on. I don't know how this came about to having to put in a new engine! They quoted her roughly 10K give or take. In shock to say the least! So we asked the mechanic to PUT the car back together. Have it running like it did when she took it in, she had the vehicle towed to another garage. *** and behold thank God, he videoed it when it came off the tow truck! He opened the hood and parts of the car was missing, (bolts and other pieces) no antifreeze in the car and not everything was hooked/put back together and Woodie's said it was safe for her to drive it, I don't know about you but they definitely took advantage of this situation. Oh the mechanic she took it to diagnosed it to be 2 cam sensors $62. a piece and labor total for his portion was less then $400 now this mechanic charged her for putting the car back together and add the missing parts that weren't hooked up. A total of 8 hours and it cost her over $800 that Woodies mechanic didn't know how to put it back together. I tried to have them do the right thing and pay for that but after speaking to ****, he stated that he wasn't sure who made the decision to decline payment and that they did no wrong. I asked what his area manager name was he said *****. However, if you ask me I don't think he even said anything to his area manager. When I called earlier that day and ***** answered the phone. He refused to give me his area manager's last name. Why? What are you hiding? If you did no wrong than all this information to me made public to the customer to resolve an issue he obviously was no capable of handling. I sent proof of the bill and the video to him.

If I could give a negative rating I would. Do not take your car here. The manager, *********************, is a *****. **** Woodie is worse. Do not take your car to this or any Woodies. Take it to ***************

Lack of professionalism. Car was damage in their shop and they did not want to take responsibility lack of follow up, charged me for state inspection that was not done. Wait for my car for 4 days to have the damage repair which was done very poorly. Lack of care: leaving the car keys inside my car; when the car was in the parking lot and not inside the body shop; they denies until I told them that I can see my car through the cameras (Tesla app)

If I could give zero stars, I would. We just got my husbands Audi back less than 2 weeks ago. He said when he drove it, there was a popping sound and the steering wheel was acting funny. We know that sometimes after youve had repairs, things might sound different but this is not the same at all. Fast forward and my husband is driving our daughter to school and the steering wheel starts turning crazy. He had to get his dad to follow him back to Woodies to make sure he didnt break down. They just called us and said its the right axel and we will have to pay $536 after just giving them $1650 to fix the front wheel bearings. Heres the weird part. When they were fixing the bearings, the guy said they were having a really hard time with the right wheel bearing. The right axel is what broke. Im 200% positive that they damaged ******** and then just gave us the car back without fixing it because they knew it would come from their own pockets. Im NEVER going here again and I want my money back!

Spent $3400 to get my car running and driving. It broke down as soon as I left the shop. The mechanics response to me was to find someone else to fix it. After taking my money. Also disconnected my abs module to get the car to start and told me to pick it up

This is a complaint about Woodie's auto service & repair centers Located in Huntersvile, ** ************************************************************************ ****************** manager May 25,2022 My car started misfiring. He said was not to do with the spark plugs or fuel cleaning agents. Diagnosis were Timing chain kit, quoted at $4,438.62 We asked if new engine would be better, he says timing chain replace due to cost. I$139.59 diagnosis 6/13 Back to Woodies for the time chain-7/1 pick up day $4600, He made us aware that pieces of the timing chain had fallen into the engine. He did his best to retrieve all. It was a total of 18 days in service.7/1 driving to the beach, car started to misfire again, called ****. 7/6-7/14 and told us based on warranty he had replaced the engine that came from ***** and gave us a brand new one.We noticed a vibration and we had complained to **** by phone and in person, he says it was normal.10/17 oil change and vibration check. 11/14 We had to pay for $464.31 car was smoking no energy-Hoses broken and **** said I don't know its related to vibration.SHAKING CONTINUED 11/18-11/30 shaking diagnosis-car need new catalytic converter-DURING DIAGNOSIS THEY BROKE THE **** PUMP AND HAD REPLACED IT AT NO CHARGE- BUT ONLY MADE US AWARE OF THIS ON 12/28/22 when both my wife and I went to confront him on the diagnosis of the converter, WHEN mechanic said it was not the converter. Ever since car picked up, a strong smell of gas was inside of the car, Quote for new Catalytic $1796.38 12/21 Car was taking to ************* specialist, ****** the manager that done a computer diagnosis and Fuel injection, fuel pump code come up, and they said car have enough pressure on exhaust, that a new Catalytic is not needed. 12/28 discussed the above with *********** told us its for sure the Catalytic converter. 12/29 We took to ************* and had a brand new entire Catalytic converter installed for $1240.75 1/7/23 ************ says the car has contaminated fuel.A RIPOFF!