Customer ReviewsforHendrick Automotive Group

**** in service department, does not communicate to customer. Seems as if theyre there just to get a check! Vehicle has been up there 2 weeks and the lack of communication and thoroughness to solve issues is incompetence. No one doesnt answer phone nor texts. Works piece of people to deal with

This dealership SUCKS!!!!!! The worst customer service I have ever seen absolutely disrespectful. All they want is your money and then they will never answer any questions or concerns you have again. I have called daily about a license plate problem and nobody is ever available to answer or in their office. I will NEVER EVER give this place my time again.

I purchased a 2017 ******** **** in July 2023.Today is July 30, 2024. The check engine light came on this morning. After waiting 45 minutes for a call back from service department manager, I took the car to the shop While waiting for the call from ************************* I called ****************** taking down all the information, I was asked for my Vin#.After checking the Vin #I was told that there were 5 manufacturer recalls that HAD NOT been performed on the so called pre-owned vehicle that I purchased. The recalls dated back to :Nov. 27, 2017 Mar. 27, 2018 Apr. 11, 2017 Nov. 7, 2019 May 6, 2021 A Certified Pre - Owned Vehicle that was never check for recalls!!!Are there any Trust Worthy Businesses leftLastly, the ***************************** Manager in the ********** both said, It should have been done!The Service Manager at ************* said those recalls should have been completed before putting the car on the lot!!!Another thing, after driving the car days after purchase, I learned that the Windshield Wiper Fluid was completely empty!!!Now I have to take the car to ******** ****!!!!

My truck was totaled so I started looking for a new truck. ***************************** GMC happened to have the perfect replacement truck. The only issue was the massive hail damage. We negotiated to have the hail damage repaired before we would take possession. They told us it would take at least a week to repair. A week later I called to check on the repair. I was told it would be at least another week. Later that very same day the salesman called and said they sold the truck to someone else. This is not the deal we made and I told them so. At the very least I should have been contacted with first refusal. This is a very hard truck to find and I had made plans already.

Awful place!I brought my car in for service on my car radio first thing Thursday morning. An associate named ***** told me he would call by the next day to let me know what needed to be done. I hadnt heard anything by 11:30 am Friday morning. I called and was told ***** was with a customer and he would call me right back. He never called. I called every hour after that and left multiple messages. I made a final call at 5 pm and ***** would not talk to me. I had enough at that point and just told them I would be picking up my car the next morning. Keep in mind, I rented a car during this and just wasted two days for nothing! When I went to pIck up my car, they had the nerve to charge me $230. for a diagnostic fee! What a scam! How many other people have they done this to?!

Horrible dealership. Vehicle advertisement online is completely bogus. Truck advertising on TL website is $51600. Talked to the salesman and he assures me I can buy the truck at that price if I meet all of their requirements as a buyer and purchase the dealer added equipment GM requires. How much are we talking about for dealer installed equipment required by GM? Just give me the price is all I asked. Its advertised at $51600 on TLs website.Stock no R5509 and on the lot today, without added equipment installed. False advertising for sure and I filed a complaint with the ****

On July 2nd, 202, I went to dodge concord for a simple oil change and tire rotation. Time goes by, and I receive a random text with a link and a 1 second video showing me something that looked like it was under my vehicle. It was 1 second, and I was confused, so I attempted to locate my service advisor. I went towards the service area, and slipped on a purple fluid that was on the floor and fell on my knee extremely hard. My young and extremely simple minded advisor didnt acknowledge me falling and I had mentioned it would probably be a good idea to clean it up, but neither him nor the other advisor moved. I also turned around and noticed 3 senior advisors behind the window laughing. I attempted to search for a manager, but no one was there. I left and called and a manager named *** reached out. I attempted to resolve this issue the following day due to me working. Ive been playing phone tag with *** since the 2nd and at this point, its feeling like Im being avoided. Im trying my hardest to avoid legal action due to the time inconvenience this will cause all parties, but I truly dislike being avoided especially when Ive been respectful and simply tried to communicate.

I wish I could give zero stars! I made a partial down payment in the amount of $2,500 and never ended up getting the car (found a better car for a better offer). I was told that I would be given a refund 2-3 business days later, when over a week had passed I contacted the dealership and the said they would try again and if the issue couldnt be resolved they would send a check in the mail. They said the check was sent out and it would be 7-10 business days. Here it is over a month later and when I tried to reach out my number was blocked! I called from another number and was able to go get through. I let the financial manager know the situation and he refunded the money and sent me a receipt of the refund transaction. Do NOT do business here!

This business is a scam I purchased an as is 2018 jeep compass ****** miles, gave them ***** down. that was Monday 6/10/2024 in the afternoon in less than 72 hours(An as is clause does not prevent a claim for revocation of acceptance. The vehicle malfunctioned.I returned to dealership and asked for my money back. They refused and gave me a loner with a cracked windshield. I was running late for work so I took vehicle under much protest. When i got off work the passenger side rear tire was deflating. I made it to the dealership I then again asked for my money back they refused. i was given another loaner. Well on 6/18 I was called at around 4:30 to pick up my vehicle I have the receipt. Well I picked up vehicle they said they had to eat $800 in repairs and the vehicle was ok. Well I went home got up for work and the same exact malfunctioned happed again. Once again I am late for work and have to get a loaner. I again asked for my money money bacb they refused conted corp *********** she sent email advising they would follow up after our phone conversation the next business day. they did not. I am in a loaner and just want my money back. I held up my end with my down payment and they are not holding up there end buy selling vehicles that they know is broken and they try to fix them just enough for you to take off lot and they say well it is as is so you lose.I am a 60yr old woman who just had colon cancer and was in a near death car accident, I almost lost my apartment. I don't have money to give away. Please help me!!!

Our 2015 Jeep Patriot Sport developed as issue with the electronic throttle body. Hendrick Chrysler Jeep Fayetteville purchased the replacement from OReilly Auto parts. The cost is $301.99, but they charged us $539.05. Additionally, there are two types of throttle bodies for our jeep due to the electrical clip that attaches to the body. They purchased the wrong one and proceeded to charge us $171.35 for "wiring" which did not need to be if they had purchased the correct one that was available at the same retailer for the same $301.99. Based on this experience, I posted a 1 star review. They then contacted us and offered a reimbursement of $250.00 "IF" I would change my review to 5 stars. I agreed and they ask my to come by to have the $$ put back on my card. I've had the same card reimbursed many times, but they told my they couldn't put it on my card. ( BIG RE FLAG ) They told my they would issue us a check from corporate, so I stated that I would change the rating as soon as I received the check... they would NOT issue the check unless I changed the review first. ( BIG RED FLAG ) Buyer beware.