ComplaintsforBobbee O's, Inc
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Complaint Details
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Initial Complaint
11/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I placed an Order on November 5, 2022 through Door dash. Long story short. I never received my order from this establishment. I spent an hour of time on Saturday trying to track down my order. the driver kept the food the first time, the 2nd time I was delivered some wings (someone else's order).I called at least 4 times the week of November 7th for a full refund and talked to 3 different managers I also called Tuesday, November 15th. I still don't have my refund from an order on NOV 5th! I will never purchase another thing from this place. I've wasted at least 3 hours trying to get this resolved the last almost two weeks! I want my money back $65.67. It should have to take but ONE phone call to get a refund. AS of today it's been 8 calls.Thank youBusiness response
12/05/2022
I am reaching out to her tomorrow to give a cash refund because our POS company was not able to issue a timely one without me requiring her to present her card again. I informed her that I would be looking into different ways to for us to give her a timely refund and this was a last resort; cash refunds are against our policy when a customer pays with a card.
A big part of the issue was a break in communication with my crew (why the policy changed), and the fact that she paid a third party (Doordash, uber, Grubhub) and not us directly.
We will be taking a lost to make the customer happy as the delivery company was not able to resolve and the communication with them took a significant amount of time, this coupled with a misunderstanding that led to Miss ****** waiting longer than she should have for her refund.
I did not want to do a cash refund, also, because this will inconvenience her to return to the store, but it is the most timely resolution for her and I think it is best.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.