ComplaintsforVista Homes, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a new construction home through Vista Homes in January 2021. Knight Residential build the home on behalf of Vista. Both Vista and Knight have been unresponsive in addressing items under the one year warranty. I sent inspection documents to both groups in November 2021 and to date, nothing has been remediated.Business response
02/28/2022
We are sorry that ******** is frustrated with the process of working with Knight Residential. Unfortunately, this is a ****************** environment for everyone, but Knight Residential is in contact with ******** to help get these items completed. Neither Knight Residential or Vista Homes is walking away from any legitimate warranty items. We are trying to be patient in the process with Knight Residential as they work to complete all of the items for ********.Customer response
02/28/2022
Complaint: 16757616
I am rejecting this response because: I have asked Vista to bring in another contractor if necessary to complete the items or provide me with invoicing details so that I may coordinate with a contractor to complete the items. Vista has remained unresponsive to this request as Knight Residential continues to miss timeline expectations that they have set themselves. Most recently, Knight committed to having items addressed by 2/25 and they remain incomplete. (Keeping in mind this is for inspection items presented to both parties in November 2021 where I have been strung along since)Sincerely,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.