ComplaintsforNu Car Rentals

• Initial Complaint

  03/04/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had used this company for renting cars on multiple occasions in the past, the most recent being last month.- On 2/19/24 I prepaid for a rental for this month for a total of $604.55.- Confirmation # **********NU.- The reservation was from 3/2/24 until 3/23/24.> I had prepaid for the rental weeks in advance as I had done in the past. When I get to the business they tell me that I needed to pay more money for services that I didn't need such as the additional coverage.I provided them with the same documents that I had in the past and I had no issues, my credit card has rental insurance and so does my personal car insurance.They wanted to up charge me for services that I clearly did not need, I spoke with ******* and requested to speak with her supervisor ******* whom she was chatting with via text.They denied me from speaking with a supervisor to resolve the issue, when I requested a refund for my money the representative was giving me the runaround placing me on hold telling me that I needed to go through a different company.I had rented with this business before and never had an issue, but today when I go get the Prepaid rental they wanted to up-charge me for things I had never needed just to make commission and more money. I told them I was going to a different business for a rental and would like my money back, and they refused by giving me my money back and told me that I needed to go through a third party to do so.My credit card was charged by this business and not the third party.- This complaint is because this company wanted to up sell and make more commission by charging customers like me for unneeded services, and making it difficult to make me whole and refunding my money for services that were not provided.

  Business response

  03/08/2024

  Thank you for bringing the insurance issue to our attention.
  
  
  First, we would like to apologize for the frustration you've been experiencing recently. We want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.
  
  
  Your refund request was already approved and completed in our system as shown in the attached file. Please allow your bank/card company time to process the funds into your account as this is dictated by their policies and the type of card used. You may provide the Auth code to your bank as a reference.
  
  
  We apologize for the inconvenience this has caused.

  Customer response

  03/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

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