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            Business ProfileClosets by Design

            Closet Organizers
            BBB accredited business

            Contact Information

            1200 Westinghouse Blvd STE E

            Charlotte, NC 28273-6313

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            Visit Website
            (704) 588-7272

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/8/2005

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1200 Westinghouse Blvd STE E, Charlotte, NC 28273-6313
            BBB File Opened:
            1/7/2005
            Years in Business:
            19
            Business Started:
            9/1/2004
            Business Incorporated:
            4/30/2004
            Accredited Since:
            12/8/2005
            Type of Entity:
            Corporation
            Number of Employees:
            6
            Alternate Business Name
            • Arete Organizational Solutions, Inc.
            Business Management
            • Mr. Eric VanSickle, President
            • Mrs. Laura VanSickle, Co-Owner
            Contact Information

            Principal

            • Mr. Eric VanSickle, President

            Customer Contact

            • Mr. Eric VanSickle, President
            • Mrs. Laura VanSickle, Co-Owner
            Additional Contact Information

            Fax Numbers

            • (704) 588-7944
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/28/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I began working with the Closets by Design specialist back on June 30, 2021 where we settled on installation of closets for a walk-in closet and laundry room. I paid $7,100 for both closets and they confirmed instillation in the early part of November. In the first week of November they installed the closet systems. Upon completion I noticed several inconsistencies based on the specifications I signed off on with the specialist back in July: 1) the cabinet height in the laundry room was shorter than communicated in the specs; 2) the cabinet over the washer / dryer was missing a door; 3) there was a large smudge / spot from the adhesive on the walk-in closet panel. I communicated these defects to the company and sent a specialist out to review in December. The specialist wrote up a work order and turned it in. Since then I have heard nothing from the company regarding a resolution. Ive called several times and left voicemails. The one time I did speak with a customer support specialist, she noted that they would get back to me in two days (that was on 1/20/22), but still no follow up. I called again on 1/25/22 regarding a refund and was advised to leave a voicemail with the billing personnel. Still no response.
            Read More
            Read 4 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Carol S

            07/23/2024

            Their objective is to take large amounts of $ from u. I am a disabled vet offered a huge discount of an $11, ****** price to put up basic shelves and clothing racks!!! While all 7 other pages are in normal ******************************************* VERY small print and lists 11 items requiring one's initials. If she even told me, she placed no emphasis on a 72 hour cancelation policy, or they would insist on taking your $$. No refunds even 6 weeks out on 3rd business day following contract signature. They count the day you signed. You must sign and drop at office written cancelation by 3rd business day. Looking over paperwork over weekend and then talking to homeowner [family member] I realized I had made a very bad decision. They don't care, don't listen to any points or complaints.

            Closets by Design Response

            07/26/2024

            We are so sorry to hear that your experience with our company has not met your expectations.  It is not our intention to take large amounts of money from hard working individuals in our community.  As a Veteran of Our Armed Forces you were provided a Military discount for your sacrifice to our country.  You mentioned that you are a disabled veteran, our experienced designer worked with you to create a closet system that made accessing your clothing easier.  It is our desire to make the lives our customers less stressful.  Therefore, we are cancelling the signed agreement.  Customer satisfaction is our top priority.  We wish you all the best in the future.  Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.  
            Read 4 More Customer Reviews

            Local BBB

            BBB of Southern Piedmont and Western N.C.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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