ComplaintsforAstra Business Services Private Limited
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Complaint Details
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Initial Complaint
09/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to ********************************* on July 28, 2018, after being involved in an accident. I had fallen, from a sitting position, approximately 8 feet down and landed on my side. I went to the hospital in extreme pain. I waited approximately 30 minutes in the waiting room before being called to the triage room (it said fast track on the door), where I was asked what happened and my vitals were taken. The nurse who checked me in said that I would need x-rays and someone would come get me and then move me to a room in the ************** The x-ray tech did come promptly and take me for an x-ray and returned me to the triage room, where I was told someone would be there shortly to move me to another room. After waiting an additional 4 hours, with no one coming in the room to check and see if I was still even alive, my wife went to the nurses station to make sure that they did not forget about me. She was told very rudely and I quote we have someone who has overdosed and we are busy. One of our computer screens is down and he will have to wait. I had been waiting over 5 hours at this point and was still sitting in the triage room. Another hour went by and my wife again went to the nurses station. A nurse then came to the room with my wife to tell me that the doctor was busy and I would have to wait. I told her that I was not going to wait and I left the hospital and went to another facility to obtain treatment. When the bills came for the hospital and the x-ray (radiology) I did pay those bills, because I did get checked in, vitals and x-rays were taken. However, this bill is for seeing the doctor. I could not even tell you what doctor was there because again, I NEVER saw them. I did not see a doctor at this facility and had to go to a different facility to seek medical attention after several hours of waiting. This company has now bought this bill and placed it on my credit. I should not have to pay for something I did not receive.Business response
09/24/2024
Thank you for alerting us to this issue. Ive thoroughly investigated your complaint and have submitted a request for deletion from your credit report. We want to assure you that you wont experience any similar problems in the future.Initial Complaint
12/22/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm not liable for this debit reported for ******************. I do not have a contract with Astra Business Service. they did not provide me with any information.Business response
12/27/2023
Complaint ID: ********
Consumers Name: ***********************
Response Date: December 272023
Astra Business Services Private Limited ("ASTRA") is in receipt of the above-numbered consumer complaint. ASTRA take all consumer complaints seriously and is grateful for the opportunity to respond.
ASTRA found one account in our office for ****************************. On December 22 2023, ASTRA received BBB complaint regarding this account wherein **************************** stated that they are not liable for alleged debt, didnt have any contract with ASTRA, ASTRA didnt provide them any information and demanding the account to be removed from credit report.
On August 14, 2023, *********************** LLC placed the account in our office for collections for an unpaid balance of $1,215.00 for PUCKETT_EMS owed by ****************************. As per the records, the account became delinquent in July 25 2018.This account belongs to *********************** LLC and ASTRA was contracted to collect.
ASTRA made attempts to contact **************************** between 08/15/2023 and 12/21/2023 through voice and electronic communication but was unable to establish the contact in any forms of communication.
**************************** is disputing the debt due to lack of documents. As a standard practice, whenever a consumer requests for validation of debt, we arrange the documents from current creditor. Since **************************** has demanded this account to be removed from credit report, we have initiated the process of removing this account from her credit report, have closed the account in our system and referred it back to current creditor.
We apologise for the inconvenience caused to *****************************
If **************************** or BBB has further questions, they may reach ASTRA at ************** or *****************************************.
Thanks and Regards,
*******************************
Compliance Department
Astra Business Services Private LimitedInitial Complaint
12/15/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with ****************** LLC, I do not have a contract with ASTRA BUSINESS SERVICES, they did not provide me with the original contract as requested.Business response
12/18/2023
Complaint ID: ********
Consumers Name: *************************
Response Date: December 182023
Astra Business Services Private Limited ("ASTRA") is in receipt of the above-numbered consumer complaint. ASTRA take all consumer complaints seriously and is grateful for the opportunity to respond.
ASTRA found one account in our office for Miss *************************. On December 15 2023, ASTRA received BBB complaint regarding this account wherein Miss ************************* stated that they are not liable for alleged debt, wasnt provided with original contract and demanding the account to be removed from credit report.
On August 14, 2023, *********************** LLC placed the account in our office for collections for an unpaid balance of $1,052.02 for ****************** LLC owed by Miss *************************. As per the records, the account became delinquent in June 19 2019.This account belongs to *********************** LLC and ASTRA was contracted to collect.
ASTRA made attempts to contact Miss ************************* between 08/15/2023 and 09/22/2023 through voice and electronic communication but was unable to establish the contact in any forms of communication.
Miss ************************* is disputing the debt due to lack of documents. As a standard practice,whenever a consumer requests for validation of debt, we arrange the documents from current creditor. Since Miss ************************* has demanded this account to be removed from credit report, we have initiated the process of removing this account from her credit report, have closed the account in our system and referred it back to current creditor.
We apologise for the inconvenience caused to Miss *************************.
If Miss ************************* or BBB has further questions, they may reach ASTRA at ************** or *****************************************.
Thanks and Regards,
*******************************
Compliance Department
Astra Business Services Private LimitedInitial Complaint
09/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Subject: Cease and Desist To Whom It May ********* am writing to address recent communications from your organization, Astra Business Services Private **** regarding an alleged debt. The manner in which these communications have unfolded is deeply concerning, marked by a lack of substantiated claims and disregard for legal boundaries.I have received messages containing an unknown phone number, which I refuse to contact, and multiple URL links. These links consistently led to "404 error" messages upon attempted access, casting doubt on your company's legitimacy and the unsubstantiated claim of an alleged debt.Additionally, the absence of an easily accessible email format for written correspondence with your organization further complicates our interactions.Your organization has not provided a formal notification specifying the alleged debt's nature. As far as I know, the alleged debt ABS is contacting me over is presumably (given their open relationship) an account sold to them by **************** Services; that alleged a claim of debt that was previously invalidated, & dismissed by credit bureaus and the BBB, and was never acknowledged by me or any relevant authorities. This underscores your organization's questionable claims and disregard for established boundaries.Any wrongful reporting of a nonexistent or invalid debt to credit reporting bureaus violates my rights. Astra Business Services Private *** has not supplied credible evidence to validate this alleged debt, making it impossible for me to confirm its legitimacy.This cease and desist notice is a final courtesy. Failure to comply will prompt legal action. I do not recognize the debt as valid, and the information presented by your company is unsubstantiated and unjustified.Acknowledge this notice and commit to cease all communication regarding this alleged debt. Further attempts without substantiated information will be considered a violation of my rights.Sincerely,*****************************Business response
09/19/2023
Complaint ID: ********
Consumers Name: *****************************
Response Date: September 192023
Astra Business Services Private Limited ("ASTRA") is in receipt of the above-numbered consumer complaint. ASTRA take all consumer complaints seriously and is grateful for the opportunity to respond.
ASTRA found one account in our office for ********************************. On September 15 2023, ASTRA received BBB complaint regarding this account wherein alleged debt was previously disputed with the prior agency and it is again disputed on 09/14/23 with BBB in which consumer wants all further communications to be cease and desist.
On August 14, 2023, *********************** LLC placed the account in our office for collections for an unpaid balance of $2,335.47 for Central Emergency Medical Services LLC owed by *********************************. As per the records, the account became delinquent in July 18 2018. This account belongs to *********************** LLC and ASTRA was contracted to collect.
ASTRA contacted ********************************* on multiple occasions between 09/07/2023 and 09/15/2023 through electronic communication.
********************************* is disputing the debt due to lack of documents. As a standard practise, whenever a consumer requests for validation of debt, we arrange the documents from current creditor. Since ***************************** has requested cease and desist, we have closed the account in our system and referred it back to current creditor.
We apologise for the inconvenience caused to ********************************
If ********************************* or BBB has further questions, they may reach ASTRA at ************** or *****************************************.
Thanks and Regards,
*******************************
Compliance Department
Astra Business Services Private LimitedInitial Complaint
05/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
March 8, 2018 Received a call from Astra regarding a collection account. Was made a settlement offer. Paid the amount that was offered. Received a debt release letter and a copy of my receipt. 4 years later, I am still receiving collection calls on the same debt. I am now being told that the debt release letter is not even a valid letter and that I am still responsible for the debt.Business response
05/12/2022
Astra Business Services (AST) has received notice of the review filed by this consumer and AST takes all negative consumer comments seriously and see them as an opportunity to improve our processes and interactions with consumers.
A review of our records shows that the current creditor, **************** LLC (CSC),submitted this account to our office on 2/16/2018. On 3/8/2018 his consumer entered into an agreement to resolve the account. The agreed upon payment was made and the account was closed in our office. AST has confirmed with our client (CSC) that this account is showing as SETTLED IN FULL and that there is no outstanding balance owed. AST has confirmed that any party that is contacting this consumer regarding this account is doing so without the knowledge or approval of CSC or Santander Consumer USA, Inc. The debt release letter received by this consumer is valid and will serve as an affirmative defense against any party that is contacting her regarding this account.
Please let me know if any further assistance is required.
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.