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Find a Location

Botero Carts has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforBotero Carts

    Custom Golf Carts
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 8/4/2023

    Years in Business: 2

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    511 W Summit Ave, Charlotte, NC 28203-4350
    BBB File Opened:
    7/31/2023
    Years in Business:
    2
    Business Started:
    10/12/2021
    Business Incorporated:
    10/12/2021
    Accredited Since:
    8/4/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    12
    Alternate Business Name
    • Botero Carts, LLC
    Hours of Operation

    Primary

    M:
    10:00 AM - 5:00 PM
    T:
    10:00 AM - 5:00 PM
    W:
    10:00 AM - 5:00 PM
    Th:
    10:00 AM - 5:00 PM
    F:
    10:00 AM - 5:00 PM
    Sa:
    10:00 AM - 5:00 PM
    Su:
    10:00 AM - 5:00 PM
    Business Management
    • Mr. Christopher Botero, CEO
    Contact Information

    Principal

    • Mr. Christopher Botero, CEO

    Customer Contact

    • Mr. Christopher Botero, CEO

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/19/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a cart from Bontero Carts in August of 2023 for $14,806.14. Since my purchase I had that cart picked up 6 times between August 2023 and December 2023. Scratches that werent addressed before delivery that I was told would be addressed. Plastic brackets not staying in place when driving because rivets fell out. Lights stop working because of bad cable routing, etc. Each time the cart would be picked up for a week and a half up to 2 weeks at a time. I tried calling to speak to someone at the shop about my issues and I never got a return call after leaving voicemails. I went to the shop in person and spoke with the shop manager about all of the problems I had and how long I was without the cart while it was being repaired each time. They gave me another cart. It took over 3 weeks for delivery. I went to look at it being it was to be delivered. I got the cart in January 2024. I put it in the garage and didnt go to drive it until March 2024 since it was cold outside. I took it out in March 2024 and discovered the *************** didnt work. It just made a static noise. I called the service **** and they came and picked up this new cart for the 7th time. It was returned a week and a half later by the service manager and we tested it before I took it back. I drove it when he left and it seemed like everything was finally good. I put it back in the garage again and recently went to take it for a ride and the battery is dead and it wont take a charge. The charging light flashes and stops. I immediately sent a text message on May 12th with pictures to the service number as Ive done for past issues. I got a response on Monday May 13th asking for the name on the account and last time cart was driven. I responded and didnt hear back from anyone to date. I really like this cart but at this point I would simply like all of my money back. $14,806.14. 2 bad carts and 7 pick **** and returns is too much. They have had the cart more than me.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Charles K

    1 star

    06/25/2024

    I was told that a golf cart in particular would be at the Mecum Auction in ************ so I made plans to meet ***** from NC store there to buy it. I get there and he says "which one was it?" oh we just sold it! (I've been messaging back and forth with this guy non stop since the night before he's never said it was sold) of course he wants to sell me something else which is a classic "bait and switch". I decided to give money down and order a cart that was promised to be delivered within ******************************************************************************* paying a extra 2k for a nicer cart two days later through texts. (all texts saved as proof of conversation) I again would try to reach him for updates because he never called me as he said he would periodically to keep me updated and now they're saying to call Tenn store because he's not a sales person and was just helping out that weekend ??. I called **** in Tenn who's overseeing things their no answer or call back(common with both stores) once I talked to her she said she'd call me back the next day with a update but she never did... so 10days later(cart should've been delivered or on the way at least) of staff saying they are going to have her call me back and of course she never did I started not getting anybody answering the phone(I called 4x in 10min yesterday and **** answered and said that the wheels that were agreed on(proof was sent to her of conversation with ********) wasn't going to be honored and the now missing salesman ***** is saying to her he doesn't recall the agreement. All she could say a week past the delivery deadline is that there's nothing she can do. WOW! **************** is some of the worst that I've seen from a company. The lies, the lateness, and irresponsible people that I incountered should be addressed. I've taken a credit inquiry hit, 1k deposit(refunded), and lost 5 weeks AFTER the original "bait and switch" just for trying to buy a golf cart ??

    Local BBB

    BBB of Southern Piedmont and Western N.C.

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