ComplaintsforGenesis Family Dentistry - Plaza Midwood
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Complaint Details
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Initial Complaint
11/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
i saw this office for a crown in April and received the "permanent crown" in May, but it broke in half in October. The initial Crown was $650. When I returned to have it replaced, they were going to initially charge me $1500,which is actually more than my insurance allows. When I questioned the amount, they "pro-rated" it since the crown was new. However that amount was actually the exaxt maximum my insurance would allow. They also submitted the bill in a way that my insurance wouldn't cover anything. My insurance company called on my behalf and the office Hung up on them. They also replied to my ****** review and asked me to call the office for a resolution. I called and was told I would receive a return phone call, but that never happened.Business response
11/28/2023
Good Morning
Looks like ****************** , failed to explained the crown place back on April 18 2022, broken because of her eating a Candy start burts , we have included chart notes from that day based on the information she provided , we also included the recommendation she signed back on April 18 2022 , which clearly indicate to be careful when eating , this crown was not replace for bad,or poorly fitted or any issue with the crown until the patient had that incidented when eating a candy , something the office does not have any control of , specially after 1 yr from the original placement , also we did not over charger her since the she paid based on the insurance fees which we also included the explanation of benefits from her dental insurance , patient even call her insurance to file a complaint for the same reason which the insurance company as not found any wrongdoing , we understand her frustration but she trying to make our office responsabilite of something is out of our control. Please let us know if anything else is needed
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.