Business ProfileforBelk

I purchased 10 items on 4/4/2024 from Belk online. The order number was **********. The first issue was that the return shipping label sent to me by Belk included only 5 of the 6 items for a total refund of $132.15. Instead of the $158.70 it should have been. It was their mistake, they omitted UPC 0196389324780.But from there, the problem continued to grow.I returned 6 items with a prepaid shipping label and Belk acknowledged receipt of my return on 5/8/2024.Belk credited my Belk Reward Mastercard+ for only 2 of the items for a total of $*****. The total refund should have been $158.70. They did not process 4 pieces of the return for a total of $******. (****** + *****= 158.70)I spoke with Belk representatives 3 times and the first time on 5/12/2024, I was told that the initial returns had been processed, and that the remainder would be processed in a few days. On 5/21/2024, The 2nd employee I spoke to told me that the 1st one had processed the refund incorrectly. The rep told me it would be 3-7 business days. I called again on 5/24/2024 as I had not received an email that I should have from the 2nd contact. The rep on the third try told me that I just needed to wait 3-7 business days and it would be processed. On 5/29/2024, I opened a dispute with Belk Rewards Mastercard+ (Synchrony) I sent them the receipt, the return confirmation from Belk, a picture of the shipping label and tracking info, emails I had from Belk concerning the return, and the 2 emails showing the 2 items they did refund. The dispute was dismissed because they said I had categorized it incorrectly. The 2nd dispute was filed through live chat on 6/27/2024. I checked into it today, 7/1/2024, and the live agent had not included the correct information. With such aggravation and after 2 months of back and forth over $******, I canceled the dispute, paid the bill, and closed my Belk Mastercard account.