ComplaintsforCelligent Diagnostics
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Complaint Details
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Initial Complaint
11/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a **** from this company for $525. I paid this **** on 8/14/2021. I then started to receive past due notices. I called Celligent on 10/4/2021 at 11:19 a.m. and spoke with ********. I was informed that the company was behind on posting accounts receivable. I was assured this would be corrected as it had impacted many customers and that I would not get any more notices.On 11/26/2021, I got a collection notice from Credit Solutions, LLC regarding the $525 **** from Celligent. I have sent this company a copy of the Citibank statement that includes the payment information to Celligent for $525. I have been assured from Credit Solutions that this will not impact my credit score. The issue is still pending.Business response
11/29/2021
We received payment on 08/13/21. The account number that was entered by the patient was incorrect, which caused the payment to be posted to an incorrect account. We have identified the correct patient name and account and have posted this to the patient's account and have also contacted the collection agency to close the account on their side, advising them that the patient's account was sent to them in error. Someone from our office will be connecting with the patient to review this and also apologize for any inconvenience or frustration this may have caused.Customer response
11/30/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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Contact Information
101 E W T Harris Blvd STE 1212
Charlotte, NC 28262-3423
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.