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Complaint Details
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Initial Complaint
10/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
DO NOT GET ANY SHIH TZUS OR ***** BEAR PUPPIES FROM ***************************!!! she is a scammer and she currently is withholding my dog that is legally mines. I found her on the Better Business Bureau like a year ago, my wife and I bought a dog from her this past June. When I called the vet clinic she claims the dog received its shot, they told me they never vaccinated a litter from ***************** and have been having problems with her doing that with other patients. Fast forward to yesterday 10/25/22, we made an appointent for our dog to get a flea bath and grooming, she said it was an emergency and proceeded to pressure me into letting her take her to the vet after telling her numerous times I made the dog an appointment with her own vet, the same vet that refuses to see her as a client. After bathing the dog multiple times since 830am she still took my dog to her vet and refused to give me the name of where my dog was. She claims animal control was involved but I myself called animal control and they didn't respond to a call about anything like that. Anyways, she processed to tell me that the vet bill was $728 which again I told her NOT TO TAKE HER CAUSE I WILL TAKE HER but she did anyways. She said she would pay for it and I told her send me an invoice and me and my wife can work out a payment plan which she agreed to on the phone earlier that day. Last time I ever heard from ***************** was yesterday at 6:15pm, it is now to the point I have filed a police report. The *********************** sees dogs as property and I have our contract that she made me sign, screenshots of the payments I sent her for the dog as well as pictures. It's stressing me and my wife out especially because I told ***************** I am pregnant with twins. My wife cried because she misses her dog and I'm stressed because I can't believe this is happening. ****** is a well loved dog, we would NEVER intentionally cause harm to her.Business response
11/14/2022
Thank you for attaching the sales contract. Per the contract, no refunds are given at any time. This includes, but is not limited to, refunds when a puppy has been returned or surrendered.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.