ComplaintsforMister Sparky by Wise Electric Control, Inc.

• Initial Complaint

  06/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 6 2023, I paid ****** upfront to have somone come out to look at my fuse box for an issue we'd been having. The electrician came the next day and suggested we replace the breaker, among other things. My oldest son paid an additional 400 and some dollars for him to not only replace that breaker, but supposedly a couple of others. I wasn't available at the time to oversee the work, being as I was sick. He replaced the breakers with 15 amp instead of 20 amp that were originally in the box. I didn't know until later that he'd replaced all the breakers he replaced with 15 amp breakers. All the breakers in this home were 20 amps previously. There is a warranty on their work, I thought and they were called to come back and fix it in February or March of this year. They sent someone out and that person told us they couldn't because the wiring wouldn't carry a 20 amp fuse. We never had problems with our power knocking out like this before they worked on it like we do now. We would just like it fixed properly since we have paid over 500 dollars for repairs that weren't done properly. Either that or we'd like some type of reparation.

  

  Business response

  06/10/2024

  BBB, We did go out to the customer on 12/6/2023. We found that the ************************ panel was burnt. We installed new breakers to accommodate the issue at the time since the customer had limited funds. We did install 15 amp breakers per the *** 70 Code. We cannot install larger breakers. We also went back out at no charge to check the problem again. (inspection attached) The customer is using a portable AC on an extension cord causing issues to the panel. The customer needs a new panel and dedicated circuits if they plan to continue using portable appliances such as the *** Services were rendered and paid for by the customer in December. Additional problems are not the result of the **************** call. Thanks, ******************* - ********************************** Inc.  

  Customer response

  06/10/2024

   
  I am rejecting this response because:The portable AC that is on the extension cord isn't part of the problem since it isn't on the breaker that keeps going back off. How can they site that as part of the problem when it's not on the breaker that's been knocking off? That portable AC is on an entirely different breaker and it's not giving us any trouble. If the original breaker that was installed in the home was a 20 amp, why was a 15 amp changed out? Was my home not built to code in the first place? They removed 20 amp breakers and replaced with 15s. I am interested in knowing why this was done. Since I wasn't available to survey the work, it's my right, I believe. Further, there was only ONE burned breaker at the time of the original call. Several were replaced with 15s. Why was this done also? I just want my home back to where it was, that's all.

  I'm not asking for a handout. I just want to be fairly treated. We're on fixed income and can't afford to keep spending money over and over on this. I feel we were taken advantage of.

  
  

  

  Business response

  06/27/2024

  The customer has a burnt panel and is dangerous. We are sending a tech out tomorrow to look at the situation. ******************* - President 

  Customer response

  06/28/2024

   
  I am rejecting this response because:
  They can't say it's burnt until they see it. Further, if it's burnt, it's due to their negligence. Three or four breakers were exchanged from 20 amp to 15 amp. We didn't have any problems except for one breaker giving us trouble before. Now it's multiple ones. However, until I've heard from them in person and spoken to them myself, I refuse to accept their analysis.

  I know my own home. I know what was in my breaker box! 

   

  

  Business response

  07/03/2024

  We sent our field advisor out on June 28th, 2024 to research the problem. The panel is burnt with burnt breakers and is dangerous. We are scheduled to change the panel at a highly reduced price on July 15th, 2024. The customer has agreed to this. ******************* - President

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  $5,623 work $199 membership $70 phone call $5,892 > Main Grounding System > Permit Admin Fee > Replace Eye-bolt > Replace *********** > Replace up to 200Amp Meter base > Basic Electrical Safety Inspection with Report - NFPA 73 > Infrared Thermal Safety Scan of Electrical > ******* Safety Label Installed on Panel-Equipment w/ Emergency Toll Free Number & 24/7 Live Support > *************** Mast The only thing I needed replaced was the coupling for the service mast and I was told I had to replace my entire meter box and told I had to replace the grounding which seems to be common place in all their upselling and everyone elses complaints, but I was told I had to get it replaced. I was told this was a service plan with a free annual check up they would schedule, but I got no safety inspection during my service and I got no scheduled safety check throughout the year. I was not contacted one time about my free service. I was ignored every time I called about getting the ring doorbell I was promised if I signed up for this membership. Someone will call you tomorrow. I will escalate this. My manager will call you soon. I am tired of the excuses. Then after all the ignored calls for a year they had the audacity to charge me to renew my membership and have refused to refund it, but they were happy to cancel it so I wont get charged next year. Laughable customer service, wrongful service, and bad pricing. At first I told them I just wanted my membership money back, but after the refusal I want everything I paid for. I want the ring doorbell. I want my free electrical safety inspection, and I want my membership back.

  

  Business response

  05/15/2023

  Customer was given several options and he chose the work to be done at the agreed price. His agreement visit was scheduled with ********, and we tried to go but he wanted is money back instead. We will now go as planned, install the doorbell and proceed as normal. Thanks! ******************* - President 

  Customer response

  05/15/2023

   
  Better Business Bureau:
  
  The manager reached out to me and was very polite and seemed very serious about helping me with my problem. I just wanted to move on from the problem and instead of having all the additional services done I just want to accept the refund.

• Initial Complaint

  05/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company charge my debit $199.00 for an annual service that I only wanted for the year that they did the installation of my electrical circuit. I called them as soon as I saw the charge because I didn't know what it was for, I thought that there must be some error. I haven't had dealings with them in a year. The individual that answered the phone said it was for an annual membership, Iet her know that I didn't sign up for such a membership, this must be some kind of fraud on my card or something. She said that it was an annual membership and that I could not get a refund of the monies. I let her know again that I didn't ask for this. Subsequently, I sent an email message to Mr. ********************** to let them know that there has been some kind of mixup and I didn't want this service. I was then told that I need to notify them 30 day in advance in writing. How on earth am I to do that when I didn't ask for this? I only knew of it because of the charge. If they want 30 day notice, they should send an email saying we are going to hit your account in 30 days if you don't respond! especially when they have not been in contact with me in a year. This is a fraudulent transaction and a cautionary tale for anyone that is working with Mr. ********************** and that Malarkey!

  

  Business response

  05/26/2023

  Apparently, the customer forgot they signed up for the annual agreement via the invoice they paid. Even though she didn't cancel it during the proper timeframe as stated in the paperwork, we'll refund the money. No problem. ******************* - President 

  Customer response

  06/12/2023

   
  I am rejecting this response because:
  

   

  Good Morning,

   

  Complaint ID: ********

   

  Yes, I would need a refund of the fee.  I would also like to ask if it is possible to have them send an automated email 45 days before taking the money.  Even if  the customer did sign the paperwork,  It was a year earlier, and they may not remember.  A heads up with the option to cancel before the transaction is processed could be a good thing to do for the customers.  And thank you very much for the offer to refund the fee.

   

  I look forward to receiving the funds. 

   

  Ave *****************************-Ferguson  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩