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Customer ReviewsforBrighthouse Financial
31 Customer Reviews
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Review from David S
1 star08/05/2024
I am trying to close an annuity. Unfortunately, this is not allowed. This is delaying my mother getting the necessary help- ******** that she needs. I have dealt with this company and I keep giving me the run around. This should be illegal because she now does not qualify for ******** when she really needs this to help her afford a nursing home- $5700 a month. I call and speak to someone- not from ***************** (why cannot you hire Americans to do these jobs). I just am frustrated and need help for my mother.Review from Lorri H
1 star07/28/2024
Had an annuity account and wanted closed, 3 phone calls and 2 packets of paperwork later, it was done. *********,***** and *****,were especially unhelpful and obtuse. I don't understand why they have your phone and email and wasn't alerted that there was a problem closing the account. Frustrating is the word that comes to mind. Terrible " customer service" . I do not recommend .Brighthouse Financial Response
07/30/2024
Thank you for sharing your comments. We regret to hear that you had a frustrating service experience, but welcome the opportunity address your concerns.Please note, Brighthouse customers, or those authorized to act on behalf of a Brighthouse customer, are encouraged to submit customer complaints to ********************** Customer Relations directly by sending an email to ************************************** via fax to ************, or by leaving a message in our general mail box at ************. Once received, your complaint will be assigned to an associate for handling who will provide you with a response directly. For privacy reasons, Brighthouse is unable to address the customer's concerns in detail via ********************* platform. Sincerely,Brighthouse Customer RelationsReview from Elizabeth M
1 star07/09/2024
Asked to withdraw money from my account. They messed up and sent 10 percent of the requested amount. Called back several times and was told the previous person didnt correct the problem correctly. I received the same answer each time I called back for the next four weeks. Wonder if Ill ever receive the correct amount. I am rolling my money to a different finance organization.Brighthouse Financial Response
07/11/2024
Thank you for sharing your comments. We regret to hear that you had a frustrating service experience, and welcome the opportunity address your concerns.Please note, Brighthouse customers, or those authorized to act on behalf of a Brighthouse customer, are encouraged to submit customer complaints to ********************** Customer Relations directly by sending an email to ************************************** via fax to ************, or by leaving a message in our general mail box at ************. Once received, your complaint will be assigned to an associate for handling who will provide you with a response directly. For privacy reasons, Brighthouse is unable to address the customer's concerns in detail via *************************************************************** Customer RelationsReview from Bryan S
1 star05/16/2024
2months lies trying to collect a policy from this place. Call 1 well send you a packet never got it. 2nd call well resend it. Never got it. 3rd call fax us . Faxed and confirmed they got it. 10 days after was told be in my account nothing! Do NOT DO BUSINESS WITH THESE CROOKS!Brighthouse Financial Response
05/17/2024
Thank you for bringing this matter to our attention. We regret that you had a frustrating experience and take your concerns seriously. please send the details of your complaint to **************************************Review from bryan s
1 star05/14/2024
Mother passed away repeated calls to collect her policy lied to several times. No payment called and called and called we sent you paperwork I never got resent it never got it. DO not do and business with this company at all!!! Go to a reputable company !!! This is a total scam outfit 2 months was told money was processing STILL no payment!!!Brighthouse Financial Response
05/16/2024
Thank you for your comments. In order for us to assist, please send the details of your complaint to ************************************** Please also include the policy/contract number in your email to us.Review from Julie A
1 star04/30/2024
Wow! Wish I'd read these reviews and complaints prior to attempting to get a life insurance policy with a ********* Care rider! I had a LTC policy with ******** for the past 18 years, and it appears they underestimated premiums. Therefore, I was looking for an alternative for LTC. My financial advisor suggested this policy. A manager, ******, had contacted me directly so both my FP and I were under the impression that she would keep me advised of the status of my application. She sent the initial paperwork, and scheduled my cognitive test. I was told that instead of paying the full amount up front, I could extend it over five years. I was not included in the email indicating I was approved for the policy, nor were the wiring instructions sent to me (who's paying this premium?). My FP thought I was getting the same information he was from ******. So I wired the funds on March 18, and received the policy for my signature on March 29. In the meantime, I basically canceled my LTC policy with ******** (one of the options provided a partial refund of past premiums with a small amount still available for LTC). However, when I started reviewing the policy, I realized that the benefits had been further reduced because I opted to pay over five years instead of the full amount! Apparently an email to this effect had been sent to my FP on March 12 which I never received so I was unaware of its contents. The amounts were already significantly lower than my current policy so I was going to have to subsidize. When I saw the payments would be even less, I refused to sign; and requested a refund of my initial premium. At no time was my FP told that he needed to communicate the information to me based upon the emails he forwarded. At one point, he even told me I'd receive something directly from ****** which was inaccurate; but that's how the discussion came across with the representative, *****. So now as I'm possibly approaching the need for LTC, I have none!Review from Lynn A
1 star02/27/2024
My aggravation with Brighthouse began in 2020 when my mom passed. My dad was the beneficiary. The customer service is awful. Many phone calls with the same repeated questions. No answers. Fast forward to current day. My dad passed March 2023. I have sent three letters with copy of death certificates with requests to make a change to owners. I am a joint owner of the account with my dad. I have not received any correspondence in response to my letters. I recently called to Brighthouse. Spoke with a man, he emailed to me a form that he thought was appropriate. Then, without explaining to me, transferred me to another person. Not sure why he transferred me. I gave all the identifying information to this woman. I am a joint owner. She then requested the account number, I did not have that. She explained that the form the man sent me was not sufficient to get my request processed. Without my account number she could not send me the form. Retrieved account number. Called back. Got another person on the phone. . They couldn't find the account, provided Dad's ss# and my ss#. This person could not find anything in our names.. Absolutely ridiculous. At this point I had wasted a half hour to 45 minutes of my time just trying to get the form to make a change of owners due to death. I politely told the person on the phone, that I was extremely aggravated and frustrated with this company, that I will call back "again" when I have more time.Review from Preston S
1 star02/14/2024
My wife and I requested to surrender our polilcies on 1/29/24. They informed us that one of the signatures was not correct, when, in fact, we both signed the paperwork. They had our address incorrect on the beneficiary, so when we updated that, we also sent the requested state IDs to prove it was us asking to surrender the policies. I called on 2/5/24 and they informed me that the IDs were only attached to the change request and not the signature verification, and it would take 3 to 5 days to surrender the policies. I called again on 2/14/24 to inquire as to why the funds had not been transferred to our account. Well, again, I was told that the state IDs were not attached to the surrender forms. Today, I sent EVERYTHING again, and probably will be required to wait another 3 to 5 days. My best advice is to STAY AS FAR AWAY FROM THIS COMPANY AS HUMANLY POSSIBLE. My only regret is that I can't give them ZERO stars.Brighthouse Financial Response
02/15/2024
Thank you for sharing your comments. We regret to hear that you are having a frustrating service experience, and welcome the opportunity address your concerns.Please note, Brighthouse customers, or those authorized to act on behalf of a Brighthouse customer, are encouraged to submit customer complaints to ********************** Customer Relations directly by sending an email to ************************************** via fax to ************, or by leaving a message in our general mailbox at ************. Once received, your complaint will be assigned to an associate for handling who will provide you with a response directly. For privacy reasons, Brighthouse is unable to address the customer's concerns in detail via ********************* platform as those responses are available to the public. Sincerely,Brighthouse Customer RelationsReview from Nancy G
1 star01/29/2024
I am yet another senior who detrimentally relied on the representations of this company.In 2016, I invested significant money in a life insurance policy with Metlife/Brighthouse which I was told would allow me to withdraw money if/when needed. Weeks ago, an emergency arose and I needed to make a partial withdrawal of my funds. I filled out the forms. Though I was assured this check would be fedexed to me (my expense) it was sent out snail mail and not received. I asked for a stop payment so I could arrange for a replacement check to be fedexed to me. They said stop payments take 10 days. So because of lost time and the fact that this was an emergency I needed to initiate a second partial withdrawal, this time by direct deposit into my personal checking account. Endless phone hours, and forms and a requested blank check...the direct deposit seemed ready to go...but didn't.REP: Someone stopped the deposit because they think your blank check you is a "starter check".ME: You seemed fine with this same blank check yesterday.REP: Well it does look very blank.ME: What is missing on this blank check? It has my printed name, phone number, bank routing number, account number, bank address, check number...REP: Why is this blank check not in a *********: My bank doesn't issue binders. So you are saying this is a "starter account" because it doesn't have 3 hole punch? Can you or the person who stopped my deposit contact my bank?REP: No that is not our procedure.********* sent a letter. Yet "review" up the corporate chain of this blank check continued.Weeks after emergency withdrawal request....I am told:REP: It is being reviewed for quality assurance.ME: ********* sent a letter.REP: Not the check.ME: When you say "it is being reviewed for quality assurance, what is "IT"?REP: I don't know.There's a particular callousness and cruelty to this company. In the structure. Anonymous teams without exposure who can unconscionably keep seniors from their own money.Brighthouse Financial Response
01/31/2024
Thank you for sharing your comments. We regret to hear that you had a frustrating service experience, and welcome the opportunity address your concerns.Please note, Brighthouse customers, or those authorized to act on behalf of a Brighthouse customer, are encouraged to submit customer complaints to ********************** Customer Relations directly by sending an email to ************************************** via fax to ************, or by leaving a message in our general mail box at ************. Once received, your complaint will be assigned to an associate for handling who will provide you with a response directly. For privacy reasons, Brighthouse is unable to address customer concerns in detail via ********************* platform as those responses are available to the public. Sincerely,Brighthouse Customer RelationsReview from Carol H
1 star01/29/2024
In **** I purchased a whole Life Policy with Met Life. I received statement of values every year. At some point the policy was transferred to Brighthouse Financial. Contract#. I did not receive the statement in 2023. The last statement in 2022 is from Brighthouse. I contacted Brighthouse and they don't have the policy and told me to go to MetLife. MetLife told me to go to Brighthouse. I set up online accounts with both companies and they cannot figure out how to get my contract/policy. Today I contacted both companies who switched the lines to the other company. This is now Criminal. I will next go to the *************** Commissioner and then the Attorney General of ** and ******* if necessary,Find my policy.********************* **********, **Brighthouse Financial Response
01/31/2024
Thank you for sharing your comments. We regret to hear that you had a frustrating service experience, and welcome the opportunity address your concerns.Please note, Brighthouse customers, or those authorized to act on behalf of a Brighthouse customer, are encouraged to submit customer complaints to ********************** Customer Relations directly by sending an email to ************************************** via fax to ************, or by leaving a message in our general mail box at ************. Once received, your complaint will be assigned to an associate for handling who will provide you with a response directly. For privacy reasons, Brighthouse is unable to address customer concerns in detail via ********************* platform as those responses are available to the public. Sincerely,Brighthouse Customer Relations
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