Customer ReviewsforBrighthouse Financial

I am trying to close an annuity. Unfortunately, this is not allowed. This is delaying my mother getting the necessary help- ******** that she needs. I have dealt with this company and I keep giving me the run around. This should be illegal because she now does not qualify for ******** when she really needs this to help her afford a nursing home- $5700 a month. I call and speak to someone- not from ***************** (why cannot you hire Americans to do these jobs). I just am frustrated and need help for my mother.

Wow! Wish I'd read these reviews and complaints prior to attempting to get a life insurance policy with a ********* Care rider! I had a LTC policy with ******** for the past 18 years, and it appears they underestimated premiums. Therefore, I was looking for an alternative for LTC. My financial advisor suggested this policy. A manager, ******, had contacted me directly so both my FP and I were under the impression that she would keep me advised of the status of my application. She sent the initial paperwork, and scheduled my cognitive test. I was told that instead of paying the full amount up front, I could extend it over five years. I was not included in the email indicating I was approved for the policy, nor were the wiring instructions sent to me (who's paying this premium?). My FP thought I was getting the same information he was from ******. So I wired the funds on March 18, and received the policy for my signature on March 29. In the meantime, I basically canceled my LTC policy with ******** (one of the options provided a partial refund of past premiums with a small amount still available for LTC). However, when I started reviewing the policy, I realized that the benefits had been further reduced because I opted to pay over five years instead of the full amount! Apparently an email to this effect had been sent to my FP on March 12 which I never received so I was unaware of its contents. The amounts were already significantly lower than my current policy so I was going to have to subsidize. When I saw the payments would be even less, I refused to sign; and requested a refund of my initial premium. At no time was my FP told that he needed to communicate the information to me based upon the emails he forwarded. At one point, he even told me I'd receive something directly from ****** which was inaccurate; but that's how the discussion came across with the representative, *****. So now as I'm possibly approaching the need for LTC, I have none!

My aggravation with Brighthouse began in 2020 when my mom passed. My dad was the beneficiary. The customer service is awful. Many phone calls with the same repeated questions. No answers. Fast forward to current day. My dad passed March 2023. I have sent three letters with copy of death certificates with requests to make a change to owners. I am a joint owner of the account with my dad. I have not received any correspondence in response to my letters. I recently called to Brighthouse. Spoke with a man, he emailed to me a form that he thought was appropriate. Then, without explaining to me, transferred me to another person. Not sure why he transferred me. I gave all the identifying information to this woman. I am a joint owner. She then requested the account number, I did not have that. She explained that the form the man sent me was not sufficient to get my request processed. Without my account number she could not send me the form. Retrieved account number. Called back. Got another person on the phone. . They couldn't find the account, provided Dad's ss# and my ss#. This person could not find anything in our names.. Absolutely ridiculous. At this point I had wasted a half hour to 45 minutes of my time just trying to get the form to make a change of owners due to death. I politely told the person on the phone, that I was extremely aggravated and frustrated with this company, that I will call back "again" when I have more time.