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ComplaintsforInnovative Partners
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Complaint Details
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Initial Complaint
05/29/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On May 28, 2024, I contacted an enroller with a 626 area code claiming to be from **********. They offered an insurance plan through First Health PPO for $196 per month after I said I could not afford the regular plans and they claimed I was not eligible for financial help. The enroller asked for my first name, last name, date of birth, and address but did not request my Social Security number, which is almost certainly required for any legitimate coverage, especially as the intent was to sign up with Covered California. They pressured me to purchase immediately, claiming it was the last day to avoid a tax penalty and ensure **** coverage, which is frivolous as it was an arbitrary Tuesday, and Covered California confirmed this was untrue. Additionally, I specified I could not pay until the 15th of **** and they said they would delay the payment to that date, but coverage would begin on **** 1st.The enroller did not clarify that First Health PPO is a health network, not an insurance provider, leading to a misunderstanding of the services. Attempts to verify this by contacting multiple numbers, including **************, led to dead ends. First Health Network confirmed they are not an insurance provider but a network. Innovative Partners LP, which was referenced in a text message link, did not respond to inquiries.The process was opaque and deceptive. Despite calling multiple numbers, I have not received a satisfactory response or resolution. The enrollers pressure tactics and misleading information made canceling the plan difficult due to unresponsive contact numbers. This experience has raised significant concerns about the legitimacy and ethics of these practices.I seek to cancel the entire account, as the entire interaction was extremely misleading and predatory. If I cannot resolve this through this avenue, I will surely alert my bank that this is a fraud situation.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.