![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDixie Belle Ice Cream
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 2.16.24 spoke with ******* regarding distribution of ice cream to our small business Want Some Cake, LLC. We paid for approx. 16, 3 gallon tubs of ice-cream. 14 tubs were sent via delivery truck, upon inspection of the product we were only able to accept 6. The ice-cream received were dated up to 2 years or more, they were we receding from the sides and top and many of the tubs were old or damaged. We spoke to the representatives of Dixie Bell and the distribution center, who sent replacement ice-cream which were also old, and we sent back immediately with the delivery driver. Dixie Belle and the distribution center guaranteed and confirmed via text and phone call that we will receive a refund of our money for the old ice-cream that we still have on numerous occasion the latest being 4/22/24. We still have not received our refund and now the company has stopped responding to our calls or texts. Refund of $330.10 still pending. Representative reached out to us on 5/7/2024 asking if we would take credit card as a form of payment for the refund. I responded and sent a pay link for my business and no response for payment. At this point I believe they are stringing us along.Thank you,******** and ***********************Business response
05/30/2024
This situation was under review and has been taken care of. We dont blindly send money to those who request it. We investigate the situation
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.