ComplaintsforClub Fitness of Tryon, LLC

• Initial Complaint

  05/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Hello my wife and I did a trial back in April 2021. I then signed us up April 14th,2021. After my wife did some research and we spoke to others who had been members we decided to use our 3 day cancellation window. I called and spoke to the same gentleman (*****) who did our contact paperwork and he advised it was no issue we just needed to draft a physical cancellation of contract/membership and bring it in to be canceled. Which I did and returned later that day and canceled in person. Fast forward to now May 5th 2024 and my wife and I log in and get a derogatory account notice stating we owe $2008 to a collection agency dated back 2 years and 7 months. The business had to close down operations December of 2023 and now all of a sudden we are receiving this. This is absolutely unacceptable and unprofessional and the main reason we canceled due to so many other reviews on similar issues. We would like this to be adjusted and made right with a correction to our credit and retracting that $2008 collection amount that we do not owe as our account was canceled.

  Business response

  05/14/2024

  I have reviewed the memberships and reached out to the collection company to have the member removed from collections. Please be advised that it can take up to 30 days for the derogatory remark to be removed from your credit profile. We are sorry for the inconvenience as the memberships were not deleted at the club during the recession period. 

• Initial Complaint

  09/28/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I'm moving to ******* for my job and I no longer ************ and that's why I want to cancel my membership. The gym is very comfortable. I had the opportunity to go only 3 times and I liked it, but unfortunately my job is very exhausting because I go to 6:Am and I leave at 6:pm and I get home at 8:pm it makes it very difficult for me to go to the gym and also because I am going to move at the end of October and I want to solve this.

  Business response

  09/28/2023

  Hi!

  If you are relocating to ******* we can cancel your membership once we receive a valid proof of relocation.  Please send a letter from your employer if you are relocating due a transfer.  A lease, utility bill, or identification card with your new address can also be considered a valid proof of relocation. Once I have the documentation from you showing your new location address I can cancel your membership.

  Thank you

• Initial Complaint

  12/14/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have provided this janky gym with documents months ago they required to show Im no longer in 30 mile range of their facility so that I can cancel my membership back on October 20th. They disregarded and told me my request wasnt successful. Fast forward to December 9th I notified them via email (the only way you can reach corporate) I would get the BBB involved if I was charged once more. They responded immediately and sent the same list of documents i needed to cancel. i sent it back over and did not hear back until December 13 Tuesday telling me my membership was canceled and Im responsible for any payments up to that date. Im always charged on the 15 or the 14th if the 15th falls on Saturday. I wake up on the 14th to an overdraft notice to find out these thieves have dipped back in my account and charged me again. I need my money back and for them to pay my overdraft fee. All of this hassle and I havent even used this gym since December 2011 when I was involved in a car accident. *** moved twice and provided documentation and they didnt accept it until I was notified them I would be getting you involved. Please help, its the holidays and I have a lot going on. Every dollar counts and this particular company has gotten away with this too long.

• Initial Complaint

  10/07/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Description of Complaint:I have been a member of Club Fitness (CFC) of ********* since 2016, which ************ (PP) collects membership fees for. Since that time, there have been multiple occasions where I have been at odds with both CFC and PP for their billing and collection practices, as well as the condition of the facility. Under previous management, arrangements could be made for late payments to avoid late fees and a NOTICE was sent to members to remind them of their annual maintenance fee coming due. Neither of these practices is still in place. Recently, I attempted NUMEROUS times to have my payment date changed (to avoid late fees) through CFC management and was assured it would be taken care of. Only to find out that it had to be done via PP, costing me $50 in late fees in the process. Even more recently, I was charged the $49 maintenance fee and a $25 late fee because PP attempted to collect the fees 1) without notice and 2) they attempted to debit a closed account, which they were informed of prior. Even the most basic of payment collectors send out payment reminders as well as offer a grace ****** if a payment attempt fails. Not PP, no, they charge $25 immediately and CFC puts a hold on your membership and does not allow access to the facility. When I became frustrated at this and informed CFC management that I wished to cancel my membership, I was told once again that it would be taken care of, only to be told by CFC that I could not cancel my membership until ****. I then informed them that I would be moving to a location that would not make it feasible to workout at CFC; they demanded a copy of a new mortgage or lease. They are not a government entity nor are they a bank and therefore do not have legal standing to demand such personal documentation. Further, the facility itself is in constant states of disrepair which constitute a breach. There is always broken equipment, not sufficient equipment to use during peak hours, and is often dirty.

  Business response

  10/24/2022

  We have spoken to ******************** who has informed our billing company, ************* Solutions, that he would be retracting his BBB complaint.

   

  Thank you,

  Customer response

  10/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/18/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 3/30/14 I signed an agreement with the club for $9/mo with 2 annual $39 maintenace fees. I was charged this amount up until 2016. At this time they decided to increase my rates to $14/mo with the same maintenance fee. When I went to cancel my account they tried to charge me the remaining $39 and the charge did not go through. The gym doesnt contact you to let you know they use their billing company ************. A little while goes by and they try to collect this money. I then explained to them that the I am actually due a refund because I had been over charged according to my contract. They sent over a copy of my contract showing the rates I listed above. The sent over a statement showing I was overbilled $5/mo for 59 month or $295. I explained this to the ************ trying to collect the money they said I would have to take it up with the gym. I called the gym on multiple occasions, explained what happened to the assistant manager who said she would have the manager give me a call. Of course no one called. The best answer I got was they sent an email back in 2016 saying rates were increasing. Well lucky for me I still have my emails from 2016 and not a one says anything about a rate increase. Now I have some Attorney at *********** trying to collect this money. Again I explain to them what happened, they also said I would have to take this up with the gym, yet again I call the gym no answer and their voicemail is full. The Attorney at Law said if I didnt get this resolved with the gym then it would go against my credit. I have the $14 the attorney is trying to collect, but I am owed $295 in being overcharged. I have spent hours trying to get this resolved and its been very inconvenient with the lack of replies and different people I keep getting directed to. Very frustrated!

• Initial Complaint

  10/07/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am in a dispute with the Club Fitness of Tryon in *********, **************. After I realized that the gym was not being strict about the mask policy during the pandemic (I have multiple pictures of guests with no mask on). I called to let them know I wanted to freeze my account. I had to call multiple times without being able to reach the manager. I was told over the phone my account would be frozen. I started receiving emails that my account was delinquent and I responded that my account had been frozen. Now I have received multiple calls from a debt collector (******) that I owe $697. After losing my job during the pandemic I now have to hire a lawyer's office to fight this and have it removed from my credit. This is not how business should be handled.

  Business response

  10/14/2021

  We have removed this member from collections.

  Thank you

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩