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ComplaintsforRide or Die Spin Studio
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Complaint Details
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Initial Complaint
11/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Ive never taken the time to write a review or make a complaint about any business, especially a small business, but I have to share about my recent experience with Ride or Die Spin Studio in the hopes of finding a solution. After taking a few fabulous drop-in classes with some wonderful instructors, I emailed the studio and asked that a *$98 New Member 1 Month Pass* be added to my account. Following this request, a recurring, monthly contract for $135 was manually added to my account by the owner without my consent and with no way to terminate it on my end. After making countless requests for cancellation with the owner, ***********************, the contract has STILL not been removed from my account and it looks like Ill be charged monthly for a membership I didnt ask for. Im unbelievably disappointed in the borderline fraudulent and incredibly unprofessional activity of the studio owner, ****, and after seeing similar complaints on Better Business Bureau, I have choice but to strongly recommend avoiding this business and file a formal complain to seek a refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.