Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Morris-Jenkins has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Morris-Jenkins

      13725 S Ridge Dr Charlotte, NC 28273-7279

      BBB Accredited Business
    • Morris-Jenkins

      PO Box 410167 Charlotte, NC 28241-0167

      BBB Accredited Business

    Customer ReviewsforMorris-Jenkins

    Heating and Air Conditioning
    Multi Location Business
    View Business profile
    View Business profileBBB accredited business

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    633 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Elisa K

      5 stars

      07/03/2024

      The Morris-Jenkins team of ***, **, and **** installed a new AC HVAC system (outdoor unit, indoor unit in the attic, and thermostat) and they did an absolutely fantastic job. They were prompt, polite and professional. I especially appreciated the way *** showed me how to operate the thermostat and WIFI app, and gave me a tour of the outside unit. The installation of the cables and hoses from the outside unit to the house was beautifully done; they even added a cover for where the hoses enter the house to protect against the elements, which was a nice touch that wasnt expected. Everything was clean and tidy afterward and *** answered all of my questions.. I also want to thank ***** who came out the previous day to diagnose the problem with my old AC system and ***** who helped me purchase the new system. The fact that it could be installed right away the next day was a huge load off my mind. Morris-Jenkins provides some of the best service Ive ever experienced. I know I can always count on them to be prompt, friendly, and dependable. Thank you!

      Morris-Jenkins Response

      07/09/2024

      Hey *****! So great the hear the entire team did a fantastic job! Even better to hear everyone was polite, professional and walked you through everything being completed! Thank you for such an amazing review!
    • Review from Greg P

      5 stars

      07/01/2024

      Showed up on time, diagnosed the problem, had the parts on the truck.My ** stopped working Sunday 6/31 , while we were at church. We came home around 2pm and it was 85 on our top floor. I called MJ and they recognized the urgency. They got us a great, honest tech, ****************** , promised I'd be his first call. 8AM sharp he showed up, went through the entire inside and outside systems. Within hours we had the ** fixed. I highly recommend my Tech **** Even though MJ isn't the cheapest, they were very professional and keep their word.I hope I don't have any need to see them again, but if I do, they'll be my first call.Thanks, GP

      Morris-Jenkins Response

      07/02/2024

      Thanks, ****! We are very happy to hear about **** taking care of your AC and getting it back up and running for you! We pride ourselves on integrity here at MJ because we are going to do what we say we're going to do. Thank you for choosing Morris Jenkins!
    • Review from Alonzo A

      5 stars

      07/01/2024

      The team was informative and timely. They were friendly and helped me make an informed decision on my hot water heater purchase. ***** plainly explained what was going on with my existing heater and what new options were available to me. Will B and ********** did a great job removing and installing the new heater. I was so pleased that I could have this all done in one day. Truly appreciate the Morris Jenkins team.

      Morris-Jenkins Response

      07/02/2024

      Thank you so much for the 5-star review! We are happy to hear that we were able to explain everything to you in great detail so that you were able to make the best decision for you and your home!
    • Review from JACK A

      5 stars

      06/29/2024

      Been using them for 20 plus years in 3 different houses, always for a/c & heating. Last night I set up an appointment with their plumbing division for a clogged kitchen sink/disposal. *** was here at 8am this morning, as scheduled, and within a few hours cleared the drain, and also installed, at my request, a new disposal, which had been making jet engine noises for several years. MJ might not be the cheapest, but they certainly are the best by far. Every tech for 20 years has been 5 stars, as is their work.

      Morris-Jenkins Response

      06/30/2024

      **** thank you so much for taking the time to give this review on your plumbing visit! We always arrive with the intention to get your issue resolved in the most efficient way possible and it sounds like for the past 20 years we have been consistently delivering that to you. Never hesitate to let us know if you need anything!
    • Review from Diane D

      5 stars

      06/28/2024

      Polite, knowledgable, friendly, explained options to me. Worked quickly and was considerate of my day. Was beloved by my cats who usually hide when anyone comes over!
    • Review from Katherine H

      5 stars

      06/27/2024

      ****** and ***** were the Morris Jenkins plumbers who came to fix my issues. These two Morris Jenkins employees were very professional, knowledgeable and hard workers. It was a big job and they didn't waste any time. Yes, they are pricey but they stand behind their work.

      Morris-Jenkins Response

      06/28/2024

      Hey *********! Thank you for taking the time to write about how ****** and ***** took care of you and your issues! We always aim to make sure no matter the situation, the customer gets everything they need, and we are glad to have you as a part of the Morris Jenkins family!
    • Review from Valerie V

      5 stars

      06/26/2024

      ******************* is an outstanding representative for your company. I cannot stress that enough. He's very professional and thorough. He went out of his way to educate me extensively. As expected with every Morris Jenkins technician, he did a great job cleaning and flushing my unit. If I personally could give him a raise, I would.

      Morris-Jenkins Response

      06/28/2024

      Thank you so much for taking the time to write this *******! We are always happy to know **** and our fellow teammates are making our customers feel secure with the ******************** we provide and are always thankful for the opportunity to do so! Thank you for being a valued customer of **********************!
    • Review from Pamela B

      5 stars

      06/24/2024

      We can't thank the team enough for their incredible service during a crisis! We lost our air conditioning on the hottest day of the year, and it was a nightmare. But thanks to *****, ******, and ****, we now have a brand-new HVAC system that works perfectly.From the moment I called, the entire staff was extremely professional and understanding, scheduling us in despite their busy day. *****, ****** and **** arrived promptly, and their expertise and efficiency were evident from the get-go. They explained everything clearly, worked tirelessly in the sweltering heat, and had our new system up and running in a few hours.Their dedication and commitment to quality service were beyond impressive. Not only did they restore our comfort, but they also went above and beyond to ensure everything was perfect before they left. If you're in need of HVAC services, I highly recommend Morris-Jenkins. *****, ******, and ****, you are lifesavers! Thank you for your exceptional work and professionalism.

      Morris-Jenkins Response

      06/25/2024

      Thank you so much for the 5-star review! We are so glad that we were able to help you get cold air going in the home ASAP! It always happens at the worst time, but we like to make it easy and an enjoyable experience for you even if it's hot! Thank you so much for the kind words and choosing Morris Jenkins!
    • Review from Bill M

      5 stars

      06/24/2024

      Technician ************************* came out today to see to a problem with our main floor air conditioning which had stopped working due to a circuit breaker being tripped. Arrived on time, was extremely efficient and courteous and got us up and running again in less than an hour. We have been using Morris Jenkins for our air conditioning and heating needs since we move here in 2011 and have always been please with their service.
    • Review from Shawn H

      5 stars

      06/23/2024

      *********************** was my ********* was great- thanks for same day service.

      Morris-Jenkins Response

      06/24/2024

      Hi *****! So happy that ***** did a great job and was able to get out to you quickly!

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.